Partners' expectations of associate attorneys are influenced by clients' and the firm's expectations of partners. Supervising attorneys, the associate's immediate "clients," are accountable to firm clients for the delivery of excellent legal service. A supervising attorney, in turn, expects and requires the assigned associate attorney to demonstrate excellence in work product, service to client and community, and enjoyment of practice and relationships with colleagues.
The new associate expects to receive quality training from the firm. The associate, however, must take the initiative to discover what the firm, supervising attorneys, and their clients expect of each other; and then, to learn how to perform practical tasks that extend beyond an academic notion of "legal work" to encompass the operation of the practice both as a business and as a profession.
APPLYING THIS EXPECTATION TO YOUR RESPONSIBILITIES
Supervising attorneys expect you to:
- Attune yourself to the profession and to the business.
- Understand and clarify assignments.
- Manage your workload and time.
- Manage your assignments.
- Stay on track by thinking broadly and narrowly.
- Communicate progress and status.
- Produce a useful work product.
- Develop meeting and telephone skills.
- Plan your career.
- Lay the foundation for business development.
Learn to attune yourself to the profession
Whatever your practice, as a lawyer you do more than dispense a service that is predesigned or is measurable by concrete criteria. You cannot simply look up rules and plug in "what is right." Instead, you must use technical expertise and apply judgment to determine how to best achieve each client's goal. The process you follow in delivering legal service, and the result reached, will define the quality of your representation of the client, and your reputation in your firm and the profession.
Therefore, as new lawyers refine analytical skills and technical competence, they face these additional obligations: to set a course to build professional judgment — a unique and crucial resource to a client — and to become attuned to economic realities affecting their firms.
Professionalism
That a lawyer possesses professional values is the expectation shared by the firm, the public, clients, and supervising attorneys — the foundation of the legal profession.
Key to developing professional judgment is adherence to principles of professional conduct. Professional conduct encompasses ethical responsibilities and legal etiquette. The self-discipline and dedication with which each lawyer adheres to the principles of professional conduct is also the touchstone of whether the profession will be accorded the privilege of remaining self-regulated.
Professionalism contemplates attention to "common sense" rules of etiquette and protocol. Frequently, discovery practices reveal a lawyer's flagrant breach of etiquette toward other lawyers, witnesses, or court reporters. For example, a medical doctor informed a state's grievance committee that the lawyer who took his deposition refused to address him as "Doctor!" Seemingly losing ground in today's world, yet an invaluable business commodity and ingredient of professional conduct, is being courteous. Examples of courtesies too often forgotten include:
- Courtesy to the clerk and other court personnel
- Courteous behavior to a client's employees
- Punctuality
- Holding nonemergency calls until the conclusion of a meeting
- Prompt return of calls
- Proper speaker phone usage
- Cooperative interaction with the firm's support services staff, legal assistants, and secretaries
- Placing only the client's file on the desk during a meeting with that client
- Ensuring the secretary will greet the client promptly in the reception area when you are delayed
Economic Realities
A new lawyer also needs to gain a threshold understanding of economic realities imposed by firm and client. Some of the demands placed on you by supervising attorneys are influenced by your firm's response to external economics and the service expectations clients have of them.
Become aware of the firm's philosophy and goals, its services and "products," client base and general market targets, and various pricing structures. Increasingly, firms develop and offer services in response to needs expressed by existing clients and to opportunities they have identified in market segments. That is, firms are focusing outward to identify and meet client needs rather than exclusively inward according to traditional delineations among substantive legal specialties. New lawyers can gain a practical sense of their firm's services by observing techniques used by its rainmakers and other client-oriented lawyers to attract and retain clients.
It is worthwhile to become acquainted generally with your firm's organizational structure and management and to develop an awareness of economic realities of business operations. New lawyers become familiar immediately with those aspects of "economics" that directly impact their daily performance: "keeping time" recording time, recording client file expenses, and meeting deadlines. Absent inquiry, however, many remain unaware of other aspects of their firm's business operations: the concept of attorney utilization, work-in-progress, billing policies and procedures, collection time lags and procedures, impact of late time slips on cash flow, investment in the firm's new associates, training, technological resources and data bases, types of expenses that are recovered from clients, firm client development activities, etc. For example, a report that summarizes work-in-progress on a matter is an important financial management tool because it measures the time lag between performing the work and billing; firm management reviews this type of report to monitor timeliness of billings, billing value, productivity, investments in time, etc.
Also acquaint yourself with the role of your firm's legal assistants, accounting staff, word processing, messengers, data processing staff, file room clerks, and other support service personnel.
APPLYING THIS EXPECTATION TO YOUR RESPONSIBILITIES
Ensure that you meet your obligation to demonstrate professional conduct — by adhering to ethical responsibilities including: confidentiality, attorney-client privilege, identification of potential conflicts, supervision of nonlawyer assistants, advocacy principles, trial conduct, and legal etiquette.
Acquaint yourself with an overview of the economics of your firm's business — goals, client base, key services, pricing structures, basic principles of financial management, and so forth.
