The Comeback of Business Etiquette: Why Workplace Behavior Training is Thriving
After years of remote work, many professionals are finding that their workplace behavior needs a reset. As office culture evolves with hybrid and remote setups, companies are seeking out business etiquette training to address new and old challenges alike.
A Surge in Demand for Business Etiquette Training
Since early this year, the Emily Post Institute and other etiquette organizations have seen booming interest in business etiquette training from companies of all sizes. “People are asking, ‘What is business etiquette?’” says Daniel Post Senning of the Emily Post Institute, highlighting the growing need to reestablish professional norms.
Training now covers a broad range of topics, from adapting to hybrid work norms to effective digital communication. For managers and leaders, etiquette training emphasizes handling the nuances of email, video calls, and team management tools to improve both communication and productivity.
Adapting to Hybrid and Remote Work
Courses focus on respecting video meeting norms and setting clear expectations around communication, both of which are critical to hybrid work success.
Dressing the Part: Casual Wear Meets Corporate Standards
Workplace attire is another area in flux, especially with younger employees favoring a more casual approach. Etiquette trainers now emphasize balance, helping companies establish dress codes that reflect professionalism without stifling personal expression. Many companies have seen a shift towards business-casual wear, while trainers caution against extremes in informal dress.
Bridging Generational Gaps in Communication
Younger professionals, accustomed to informal communication styles, often struggle with traditional workplace norms around eye contact, greetings, and meeting etiquette. In response, etiquette training focuses on refining these “soft skills,” from conversation and nonverbal cues to email etiquette and professional networking.
University career centers are increasingly incorporating these elements into their programs, recognizing that while new graduates are typically proficient in technical skills, they may need extra support with workplace interactions.
The Power of Networking: From Transactional to Genuine Connections
Networking skills are essential for career growth, yet they can feel awkward for those unfamiliar with the professional nuances. Etiquette courses reframe networking as a chance for meaningful connection, offering techniques for self-introduction, conversational flow, and follow-up strategies to make networking both effective and authentic.
Looking Forward: Building Skills for the New Era of Work
As the post-pandemic workplace takes shape, etiquette courses are helping professionals at every level navigate evolving norms and expectations. These programs equip employees with the skills needed to thrive in modern workplaces, emphasizing adaptability and awareness in professional interactions.
