Pacenza maintains that visiting adult chat rooms via the Internet is how he combats his posttraumatic stress disorder (PTSD), a disorder he says he developed after witnessing the death of his best friend while they were on patrol in Vietnam in 1969. For those unfamiliar with the disorder, PTSD is an anxiety disorder that results from a traumatic incident and is from then on triggered by external events. Symptoms of PTSD can include insomnia or disassociation and can also be displayed through other disorders, such as clinical depression or addiction.
On that particular day in May, Pacenza reportedly visited the Vietnam Veterans Memorial, which he said directly impacted his actions. Pacenza elaborated, "I felt I needed the interactive engagement of chat talk to divert my attention from my thoughts of Vietnam and death."
Diederich maintains that Pacenza did not breach any IBM rules regarding Internet use and that the real basis for the dismissal was his age, not his website preferences. At the time Pacenza was fired, he had worked for IBM for 19 years and was one year away from retirement.
The company has also denied the age-discrimination allegation and stated that the "Plaintiff was discharged by IBM because he visited an Internet chat room for a sexual experience during work after he had been previously warned." IBM insists that four months earlier, Pacenza had been cautioned after it was discovered that he had logged into an adult chat room while at work; Pacenza denies the assertion.
On a larger scale, the outcome of the case has the potential to directly impact whether or not Internet misuse will be considered a valid form of addiction and, subsequently, how companies are allowed to deal with employees who abuse the Internet while at work.
In the event that the case goes to trial and is settled in Pacenza's favor, Internet addiction may then fall into a category of psychological impairments covered by the ADA. In that instance, it is possible that companies would be required to provide aid to those with the disorder, including counseling and medical leave. Moreover, it may also impact an employer's ability to terminate those with the addiction.