Job Title: Client Intelligence Analyst (Hybrid)
Job Responsibilities:
The Client Intelligence Analyst is responsible for supporting the development, deployment, and ongoing enhancement of the law firm's lawyer-facing intelligence tools and platforms. This role involves supporting end-to-end dashboard and reporting services firmwide, enabling lawyers and business professionals to make data-driven decisions and optimize operations. Key responsibilities include:
- Designing, developing, and maintaining the firm's intelligence and analytics tools across multiple software suites.
- Supporting the sourcing, evaluation, selection, and utilization of future enhancements to these tools.
- Developing highly visual firm dashboards to automate reporting for business development information and operational needs.
- Collaborating with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources.
- Supporting the evaluation of new data resources, technologies, and processes for teams throughout the firm.
- Building cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
- Working with IT staff, vendors, and other third parties to address system-level technical issues and manage internal and external integrations.
- Establishing best practices for analytics and data dashboard and application design and development.
- Collaborating with governance and data stakeholders to establish standard metrics reporting and analyze data trends.
- Partnering with the firm's PMO and Change Management teams to ensure adoption and ongoing enhancements to platforms.
- Developing standard configuration documentation and related guides for data consumers.
- Designing end-user training, onboarding, and user adoption programs and communications.
- Undertaking special projects and duties as assigned.
Education and Experience Information:
Required Qualifications & Education:
- Bachelor's degree in a relevant field.
- 3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- Proficiency in business intelligence, application development, and data visualization.
- Strong knowledge of the legal technology landscape, including trends, tools, and industry standards.
- Extensive experience with legal technology, workflow systems, legal project management, and practice management tools.
- Understanding of law firm structure, business practices, and practice-specific terminology.
- Experience with a broad array of legal practices, including transactional, litigation, and regulatory.
- Familiarity with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Proficiency with MS Office and Power platform, especially for analyzing and communicating data-related concepts.
- Understanding of cybersecurity best practices and compliance requirements in the legal industry.
- Ability to develop collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- A champion for change management, process improvement, user adoption, and evolving complex data strategies and needs.
- Creativity in developing unique approaches to address challenges and enhance lawyer productivity and client service.
- Ability to manage multiple complex assignments with competing deadlines and priorities.
Preferred Qualifications & Education:
- Master’s degree or related coursework or certifications strongly preferred.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Moderate or advanced keyboard usage.
Salary Information:
This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are:
- Illinois: $106,000 - $159,700 per year
- District of Columbia: $116,000 - $174,000 per year
- New York City: $116,000 - $174,000 per year
In addition to base compensation, the law firm provides bonus opportunities and an exceptional benefits package. Benefits include comprehensive medical, dental, and vision plans, life and AD&D insurance, short and long-term disability insurance, tax-advantaged accounts for healthcare expenses, health advocacy services, behavioral health and counseling resources, 401(k), profit sharing, pre-tax transit and parking program, backup dependent care, senior care planning support, and paid holidays and other paid time off, including paid leave for new parents.
The law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law. Personal information collected from applicants will be used for processing the application and inclusion in a personnel file, with further information collected if consent is given for a background check.
