Legal Staff Other in Jacksonville, FL

Law Firm

Jacksonville, FL

Legal Staff Other in Jacksonville, FL

Legal Staff

7-7 yrs required

No

Job Title: Client Intelligence Manager (Hybrid)

Job Responsibilities:

The Client Intelligence Manager at the law firm is tasked with overseeing the development, deployment, and continuous enhancement of lawyer-facing intelligence tools and platforms. Key responsibilities include:

- Designing, developing, and maintaining the firm's intelligence and analytics tools utilizing advanced data visualization and automation capabilities.
- Sourcing, evaluating, selecting, and utilizing future enhancements to these tools as technologies evolve.
- Planning, executing, and maintaining complex analyses to support strategic firm initiatives, delivered as dashboards and other AI-enabled solutions.
- Leading an analytics team to develop visual firm dashboards that automate reporting for business development information and operational needs.
- Collaborating with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources.
- Evaluating new data resources, technologies, and processes for teams throughout the firm.
- Developing and articulating use-cases with lawyers and operational professionals, assessing opportunities against the firm’s strategies for innovation.
- Building cross-functional relationships with software engineers, solutions engineers, and other business stakeholders.
- Providing technical leadership and strategic direction to align intelligence initiatives with business objectives.
- Partnering with IT staff, vendors, and other third parties to manage system-level technical issues, integrations, upgrades, and enhancements.
- Establishing best practices for analytics, data dashboard, and application design and development.
- Collaborating with governance and data stakeholders to establish standard metrics reporting and analyze data trends.
- Partnering closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms.
- Developing standard configuration documentation and related guides for data consumers and designing end-user training, onboarding, and user adoption programs.
- Handling special projects and duties as assigned.

Education and Experience Information:

Required Qualifications & Education:

- Bachelor's degree in a relevant field.
- A minimum of 7 years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- At least 3 years of experience managing and leading intelligence teams.
- Proficiency in business intelligence, application development, and data visualization.
- Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
- Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.
- Deep understanding of law firm structure and business practices, as well as practice-specific terminology.
- Experience working with various legal practices including transactional, litigation, and regulatory.
- Experience with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Exceptional proficiency with MS Office and Power platform, especially for analyzing and communicating data-related concepts.
- Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.
- Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- Initiative and creativity to develop unique approaches to address existing challenges and improve lawyer productivity, client service, and the fiscal health of the firm.
- Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Preferred Qualifications & Education:

- A Master’s degree or related coursework or certifications are strongly preferred.

Physical Requirements:

- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.

Salary Information:

This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are:

- Illinois: $128,000 - $191,400 per year
- District of Columbia: $139,000 - $208,800 per year
- New York City: $139,000 - $208,800 per year

In addition to the base compensation, the law firm provides bonus opportunities and an exceptional benefits package.

Benefits Information:

The law firm offers a comprehensive benefits package aimed at promoting a work environment where individuals have access to resources for professional and personal well-being. Benefits include:

- Comprehensive medical (PPO and HDHPs), dental, and vision plans including coverage for domestic partners.
- Life and AD&D insurance.
- Short and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
- FSAs for dependent care.
- Health advocacy services.
- Behavioral health and counseling resources for all family members.
- 401(k) and profit sharing.
- Pre-tax transit and parking program.
- Backup dependent care and senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

The law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law. Personal information collected from applicants is used for processing applications throughout recruitment or employment processes and may include data such as name, address, phone numbers, email, Social Security Number, and signature. Additional information may be collected with consent for background checks.

Jun 20, 2025
Jun 15, 2025
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