Legal Staff Other in Jacksonville, FL

Law Firm

Jacksonville, FL

Legal Staff Other in Jacksonville, FL

Legal Staff

Min 2 yrs required

No

Job Title: Bilingual Customer Service Representative / Intake Specialist

Job Responsibilities:
The Bilingual Customer Service Representative / Intake Specialist at the law firm is a crucial front-line role that involves a variety of customer service tasks. This position requires the individual to handle the initial intake of new cases, communicate with current clients about their case status, and collaborate with insurance adjusters and medical providers to help resolve client cases and needs. The role demands a professional ability to build relationships with clients, allowing for personalized communication. The candidate must provide support with fast-paced critical thinking to anticipate the client's current and future needs. Furthermore, a strong work ethic and self-motivation are essential for succeeding both individually and as part of a team. The position also requires excellent interpersonal, written, and verbal communication skills, and the ability to learn and navigate new software quickly while being comfortable using multiple computer screens simultaneously.

Education and Experience Information:
Candidates for this position must have at least a high school diploma or equivalent. Proficiency in Microsoft Office is required, and customer service experience is preferred. Additionally, fluency in both Spanish and English is mandatory for this role. The law firm requires candidates to have experience in a law firm setting, specifically in personal injury; those without such experience will not be considered.

Salary Information:
The position offers a full-time job type with a pay range of to per hour. The work involves an 8-hour shift, and candidates must have the ability to commute to Jacksonville, FL 32207 or be willing to relocate before starting work.

The position at the law firm emphasizes the importance of professionalism, excellence, enthusiasm, relationship building, knowledge seeking, and teamwork. These values are integral to the firm's culture and success and guide interactions with clients and the community. The law firm is a growing team of professionals dedicated to serving hundreds of clients annually, and the role of the Customer Service Representative / Intake Specialist is vital to the firm's operations and client satisfaction.