Job Title: Client Intelligence Manager (Hybrid)
Job Responsibilities:
The Client Intelligence Manager is tasked with the oversight and development of the firm's intelligence and analytics tools, ensuring the delivery of end-to-end dashboard and reporting services across the firm. Key responsibilities include:
- Designing, developing, and maintaining intelligence tools utilizing advanced data visualization and automation.
- Evaluating and selecting future enhancements to these tools as technologies evolve.
- Executing complex analyses supporting strategic initiatives, delivered through dashboards and AI-enabled solutions.
- Leading an analytics team to develop visual dashboards for business development and operational needs.
- Collaborating with the Data Solutions Engineering team to unify disparate data sources.
- Evaluating new data resources, technologies, and processes.
- Developing use-cases with lawyers and operational professionals to scale innovative solutions.
- Building cross-functional relationships with software engineers and business stakeholders.
- Providing technical leadership to align intelligence initiatives with business objectives.
- Partnering with IT staff, vendors, and third parties to manage technical issues and implement upgrades.
- Establishing best practices for analytics and data dashboard design.
- Collaborating with governance and data stakeholders to standardize metrics reporting and analyze data quality.
- Working closely with the PMO and Change Management teams to ensure platform adoption and enhancement.
- Developing standard configuration documentation and end-user training programs.
- Undertaking special projects and duties as assigned.
Education and Experience Information:
Required qualifications for the position include:
- A Bachelor's degree in a relevant field.
- Over seven years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- At least three years of experience managing and leading intelligence teams.
- Proficiency in business intelligence, application development, and data visualization.
- Strong understanding of the legal technology landscape, including tools and industry standards.
- Extensive experience with legal technology, workflow systems, legal project management, and practice management tools.
- A deep understanding of law firm structure and business practices.
- Experience with a broad array of legal practices, including transactional, litigation, and regulatory.
- Familiarity with emerging Microsoft OneLake, Fabric, Power, Copilot, and related applications.
- Exceptional proficiency with MS Office and Power platform for data analysis and communication.
- Proficiency in cybersecurity best practices and compliance requirements in the legal industry.
- Ability to foster collaborative relationships among business teams, lawyers, and vendors.
- A champion for change management and process improvement.
- Initiative and creativity in developing innovative approaches to enhance productivity and client service.
- Ability to manage complex assignments with competing deadlines and priorities.
Preferred qualifications include:
- A Master's degree or related coursework or certifications.
Salary Information:
The base salary ranges for the position are:
- Illinois: $128,000 - $191,400 per year
- District of Columbia: $139,000 - $208,800 per year
- New York City: $139,000 - $208,800 per year
In addition to base compensation, the law firm offers bonus opportunities and a comprehensive benefits package to promote professional and personal well-being. Benefits include medical, dental, and vision plans, life and disability insurance, tax-advantaged accounts for health care expenses, health advocacy services, behavioral health resources, a 401(k) plan, profit sharing, pre-tax transit and parking program, backup dependent care, senior care planning support, resources for individuals with developmental disabilities, and paid leave for new parents. Benefits may vary by position and office.
The law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected factor. Personal information collected from applicants will be used for processing applications and may include data such as name, contact information, Social Security Number, and signature. Consent for background checks may be requested, covering criminal background, employment, and certifications.
