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Electronic Communication 101

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Nearly every minute of the day, we need to effectively communicate with superiors, colleagues, professional contacts, and clients regarding a wide range of matters in order to successfully perform our jobs. While there are situations that warrant speaking face-to-face, sending a letter or fax, or using the telephone, the reality is that the electronic exchange of information is unavoidable in this day and age.
 
Electronic Communication 101

Email messaging and the most recent communication trend to arrive in the workplace, instant messaging (the technology that relays information in real-time), require solid communication skills, good business etiquette, and some basic common sense. So before you use your index finger to click "send," be sure to first utilize the following electronic-communication rules of thumb:

1) Who's it from? (And what's it about?)

In terms of how your email system is set up, it is crucial that the name corresponding to the email address is correctly spelled out and that each proper noun is capitalized. Keep in mind that this is the first impression you will make with your email. If your name is typed out in all lower-case letters, your email could be perceived as spam and promptly deleted or, worse yet, viewed critically and deemed unprofessional.

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