Job Title: Senior Manager, Automation & Development
Job Responsibilities:
Strategic Planning
- Collaborate with the Enterprise Applications leadership team and IT architects to define the vision, strategy, and roadmap for the firm's Application Platforms.
- Create and manage the code review process for the department’s custom solutions and workflows, ensuring security and long-term viability.
- Develop data-driven strategies to enhance operations, improve decision-making, and optimize solutions for business efficiency.
- Enhance the firm's custom solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Coordinate with Application and Integrations, AI and Data Management, and Modern Workplace teams to ensure forward-thinking solutions.
- Work with IT Architects to enforce data governance, security, privacy protocols, and operational/firm design standards on all solutions.
Leading Collaboration and Cross-Functional Platform Design
- Manage requirements gathering for business initiatives and enterprise/team data projects.
- Design and implement scalable solutions that can be effectively leveraged by other teams and departments.
- Act as a catalyst for change by collaborating with Business Relationship Managers, Project Management Office, Organizational Change Managers, and Global Support Teams.
- Support the team in incorporating AI and automation to improve department efficiency.
- Communicate complex application and integration concepts to non-technical stakeholders clearly.
- Serve as the liaison between business units and technical teams to align solution strategies with enterprise goals.
Firm Applications and Integrations Ownership
- Act as the technical owner of solutions by developing supporting teams and processes adhering to industry security and vendor best practices.
- Advocate for solutions prioritizing system stability, reliability, and scalability.
- Develop and refine Key Performance Indicators (KPIs) for managed applications and systems to drive strategic improvements.
- Manage vendor relationships to ensure productive partnerships aligned with strategic goals.
- Serve as the technical owner for assigned solutions and collaborate on support, vulnerabilities, and audit requests.
- Oversee the design of custom solutions for a unified ecosystem and user experience.
- Ensure compliance with application and security policies by designing systems and procedures.
- Encourage support teams to develop automated processes to reduce maintenance.
Management and Leadership
- Promote a culture of collaboration, innovation, and focus on achieving results within the Enterprise Applications Team.
- Participate in the change control process, reviewing and approving solution designs to ensure stability, security, compliance, and availability.
- Define team roles and responsibilities in alignment with organizational objectives.
- Recruit, train, and mentor a diverse engineering team, including developers, application engineers, workflow engineers, and other roles.
- Serve as a direct supervisor, offering mentoring and managerial feedback.
- Encourage career advancement through training, professional development, and seminar participation.
- Report metrics, update project statuses, create work plans, and manage incident and request queues within the Enterprise Applications Department Management team.
- Supervise daily activities of direct reports, ensuring policy compliance and managing staffing coverage and on-call rotations.
- Participate in hiring processes, performance evaluations, counseling sessions, and other employee lifecycle events in coordination with HR.
Education and Experience Information:
- . in Computer Science or equivalent education/experience.
- Ability to multi-task, lead and mentor engineers/developers, and handle interruptions while maintaining flexibility.
- Aptitude for effectively communicating verbally and in writing with diverse personalities.
- Minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- Minimum of 10 years of demonstrated application support and administration, code/workflow development, or related experience in an application architecture capacity.
- Experience managing relationships, projects, and/or outsourcing with vendors.
- Knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate/Power Apps, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory, Microsoft SQL, and ServiceNOW.
- Minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies.
- Experience managing solutions compliant with global data handling and regulatory standards, including GDPR, HIPAA, Sarbanes-Oxley, E-Discovery, and other regional privacy standards.
- Understanding of writing technical documentation and training materials for applications supported by the Enterprise Applications team.
- Deep knowledge of the legal industry, especially in conflict management systems, new business intake systems, document management systems, time entry, forms platforms, Knowledge Management, CRM, and legal operations.
Salary Information:
- Not provided in the text.
Benefits:
- Comprehensive suite of benefits, including medical/prescription drug coverage, dental insurance, wellness program, vision insurance, pre-tax commuting benefits, 401(k) retirement plan and profit sharing, business travel accident insurance, short- and long-term disability protection, pet insurance, life insurance, health advocacy services, paid time off, identity protection/restoration and fraud insurance, parental leave, student loan refinancing options, paid holidays, addiction resources, family building benefits, breast milk delivery and lactation support services, flexible spending accounts, bonuses, and certain expense reimbursements.
- Employee Assistance Program, professional development and CLE credit opportunities, 529 deductions, relocation, accident insurance, employee referral program, critical illness insurance, hybrid/remote work opportunities, hospital indemnity insurance, technology, entertainment, and travel discount programs, bereavement leave, and all other benefits required by law.
Equal Employment Opportunity:
- The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence. Employment practices will not be influenced by race, religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by law. The policy governs all aspects of employment, including recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. The law firm provides an environment free of prohibited harassment based on sex, race, age, disability, ethnic background, or any other category protected by law. The firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
