Job Title: New Client Coordinator
Job Responsibilities:
The New Client Coordinator at the law firm is responsible for serving as the initial point of contact for individuals seeking legal representation in personal injury and workers' compensation cases. Key responsibilities include:
- Client Interaction: Promptly and professionally answering phone calls and responding to emails from potential clients, displaying empathy and understanding while discussing sensitive matters related to personal injury and workers' compensation.
- Case Evaluation: Conducting initial consultations to gather pertinent information about the potential client's case, assessing the viability of the case by evaluating the facts and circumstances surrounding the injury or accident, and collaborating with attorneys to determine the merit of claims.
- Documentation and Record Keeping: Maintaining accurate and organized records of client interactions, case details, and relevant documents, completing intake forms and paperwork required for new clients, and ensuring all client data is confidential and handled in compliance with legal and ethical standards.
- Client Support: Providing information to potential clients about the legal process and the services offered by the law firm, and offering guidance and resources regarding medical treatment and documentation.
- Team Collaboration: Collaborating with attorneys and legal staff to streamline the intake process and maintain open communication, and participating in regular team meetings and training sessions to stay updated on procedures and changes.
Education and Experience Information:
- Excellent verbal communication skills and a strong sense of empathy are essential.
- Strong written and verbal communication abilities are required.
- Sales experience is considered a plus.
- Experience with Salesforce is considered a plus.
- Prior experience in a law firm is preferred.
- A high school diploma or equivalent is required; additional education or certifications are a plus.
Salary Information:
- The position offers a pay rate of per hour.
- The expected working hours are 40 per week.
Benefits:
- Comprehensive Insurance Coverage: Health, dental, vision, HSA, FSA, and pet insurance.
- 401(k) Retirement Plan: Employer match of 3%, plus 50% match on contributions up to 5%.
- Paid Time Off: Vacation, sick leave, and floating holidays begin accruing immediately upon hire.
- Paid Leave Act: Available after 60 days of employment.
- Tuition Reimbursement: Up to $4,000 annually for approved educational expenses.
- Professional Development: Ongoing training and development opportunities to support career growth.
- Positive Workplace Culture: Supportive, collaborative, and inclusive environment.
- Employee Engagement: Regular programs and initiatives to foster team connection and morale.
Schedule:
- Hybrid work schedule from Monday to Friday.
- 8-hour shifts.
Disclaimer:
This job description is not intended to be an exhaustive list of duties, responsibilities, or activities. The tasks and responsibilities outlined may not cover every possible assignment that may be assigned. The employer reserves the right to modify or add tasks at any time, with or without notice.
The law firm is dedicated to fostering an inclusive environment where discrimination and harassment of any kind are strictly prohibited. This includes discrimination based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected by federal, state, or local laws. The firm is committed to providing equal opportunities and ensuring a respectful, diverse, and inclusive workplace.
Job Type: Full-time
Benefits include:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location:
- Hybrid remote in Chicago, IL 60602
