Job Title: Client Intelligence Analyst (Hybrid)
Job Responsibilities:
- Support the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites, utilizing advanced data visualization and automation capabilities.
- Assist in sourcing, evaluating, selecting, and utilizing future enhancements to these tools as technologies evolve.
- Develop highly visual firm dashboards to automate reporting for business development information and operational needs.
- Collaborate with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources, ensuring unified presentation of information.
- Evaluate new data resources, technologies, and processes throughout the firm.
- Foster cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
- Address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements in collaboration with IT staff, vendors, and other third parties.
- Establish a Center of Excellence (COE) and best practices for analytics and data dashboard and application design and development.
- Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure data quality and quantity within intelligence tools.
- Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to platforms.
- Develop standard configuration documentation and guides for data consumers, and design end-user training, onboarding, and user adoption programs and communications.
- Engage in special projects and duties as assigned.
Education and Experience Information:
- Required: Bachelor's degree in a relevant field.
- 3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- Excellent proficiency in business intelligence, application development, and data visualization.
- Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
- Extensive experience with legal technology, workflow systems, legal project management, and practice management tools.
- Deep understanding of law firm structure, business practices, and practice-specific terminology.
- Experience with a broad array of legal practices including transactional, litigation, and regulatory.
- Familiarity with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Exceptional proficiency with MS Office and Power platform for analyzing and communicating data-related concepts.
- Proficiency with cybersecurity best practices and compliance requirements in the legal industry.
- Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- Champion for change management, process improvement, user adoption, and evolving complex data strategies and needs.
- Initiative and creativity to develop unique approaches to address challenges, enhance lawyer productivity, client service, and fiscal health of the firm.
- Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.
- Preferred: Master’s degree or related coursework or certifications.
Salary Information:
- Illinois: $106,000 - $159,700/yr
- District of Columbia: $116,000 - $174,000/yr
- New York City: $116,000 - $174,000/yr
Benefits Information:
- Comprehensive medical (PPO and HDHPs), dental and vision plans, including coverage for domestic partners.
- Life and AD&D insurance; short and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care.
- Health advocacy services; behavioral health and counseling resources for all family members.
- 401(k); profit sharing; pre-tax transit and parking program.
- Backup dependent care; senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.
The law firm is an Equal Opportunity Employer, not discriminating based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law. Personal information collected from applicants will be used for processing the application and may include further information if a background check is consented to.
