Job Title: Employee Relations Manager
Job Responsibilities:
- Serve as the first point of contact for all employee-related matters, escalating issues that pose risk to the company to the Employee Relations Director and/or business leaders.
- Act as a subject matter expert on employment laws, regulations, and HR best practices to mitigate risk and enhance the employee experience.
- Provide guidance and recommend solutions on policy interpretation, performance management, disability management, job eliminations, terminations, conflict resolution, and disciplinary actions.
- Analyze trends in Human Resources issues and proactively recommend supportive actions and programs.
- Lead special projects and play a critical role in designing and delivering training on employee relations-related topics.
- Partner closely with HR Centers of Knowledge and serve as a back-up to the Employee Relations Director as needed.
Employee Relations Management:
- Demonstrate a proactive approach to resolving employee issues and concerns, identifying areas of risk to the company.
- Provide expertise on the investigation and resolution of employee relations issues and complaints, making risk recommendations to business leaders with input from the Employee Relations Director and/or Legal.
- Assist with developing investigation plans and lead complex investigations to minimize legal risk.
- Ensure a consistent and equitable process for resolving claims related to discrimination, harassment, working conditions, disciplinary actions, and grievances.
- Develop and administer HR policies and procedures to ensure compliance with employment laws and best practices.
- Respond to HR-related questions on topics such as policy interpretation, disability management, discipline, workforce restructures, workplace conflicts, job eliminations, and other terminations.
- Provide consultation and education to managers in the performance management process, including preparing performance documentation and counseling employees.
- Investigate complaints, document findings, and make recommendations on remedial actions to management.
- Lead employee relations projects and act as the Employee Relations representative on other HR-related projects.
- Design and deliver training to business leaders and employees on employee relations topics.
Analysis & Administration:
- Conduct internal audits of employee relations issues to identify trends or situations needing training, counseling, or policy refinements.
- Develop, modify, and maintain tracking tools and reports to identify employee relations trends and issues.
- Work with legal to gather data/information relevant to employment and discrimination claims, charges, and cases.
- Oversee and/or conduct employee exit interviews to gather insight on root causes of employee dissatisfaction.
HR Partnership:
- Provide internal support to HR Centers of Knowledge as required.
- Work with HR Business Partners to develop action plans to mitigate employee issues.
- Assist HR Centers of Knowledge in supporting, organizing, and executing departmental projects.
Education and Experience Information:
- Bachelor’s degree required; JD with employment law is a plus.
- 10+ years’ experience in an Employee Relations or HRBP role.
- Expert knowledge of relevant state and federal employment laws and HR best practices required.
- Experience in the financial services industry is highly preferred.
- Excellent communication, decision-making, and problem-solving skills.
- Strong relationship management and influencing skills, including interaction with senior leaders.
- Ability to analyze complex situations and make recommendations.
- Excellent conflict resolution and negotiation skills.
- Ability to prioritize and meet deadlines in a dynamic environment.
- Ability to maintain a high level of confidentiality regarding employee information.
Salary Information:
- Not specified in the text.
Additional Information:
- The role is based in Boston and is a hybrid role, with a minimum of three days per week in the office.
- The company values diverse experiences and encourages applications from candidates with alternative experiences or non-traditional career paths.
- The company is a global financial services firm known for premium service, specialist expertise, technology solutions, and a partnership approach to client management.
- The company emphasizes stability and innovation, with a focus on long-term interests for clients and employees.
- The company is an equal opportunity employer, considering all qualified applicants without regard to various protected statuses under federal, state, or local law.
