Job Title: Case Operations Manager
Job Responsibilities:
- Oversee all case operations, including developing, implementing, and driving adoption of tools and processes needed for case teams to effectively manage client cases.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work against deadlines, ensuring efficient case progression.
- Own inventory reporting to provide transparency into the status of case work, evaluate performance, and identify opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events, both in-person and online.
- Monitor the efficacy of all inbound and outbound client communications across Case Staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members to ensure preparedness and efficiency.
Education and Experience Information:
- 3+ years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills are essential for synthesizing information, simplifying complexity, and delivering actionable plans.
- Advanced analytical skills, with a proven track record of delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus qualifications include prior knowledge of the legal world, especially in personal injury law firms, experience with Salesforce, and experience in startups or high-growth companies.
Salary Information:
The salary information is not provided in the text.
Benefits:
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
The employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm authorization to work in the . If E-Verify cannot confirm authorization, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken. Employers can only use E-Verify after a job offer has been accepted and the I-9 Form has been completed.
