Case Operations Manager in Winter Haven, FL

Law Firm

Winter Haven, FL

Case Operations Manager in Winter Haven, FL

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, ensuring the effective and efficient work up of client cases from sign-up to settlement.
- Develop, implement, and drive adoption of tools and processes necessary for case teams to manage client cases.
- Collaborate with legal leadership to manage timeline, pace, and scope of case work against deadlines.
- Own inventory reporting to provide transparency into work status, evaluate performance, and identify opportunities for operational improvement.
- Partner with product, legal, marketing, business operations, and third-party vendors to troubleshoot and devise creative solutions for case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs and facilitate the training and onboarding of new case team members.

Education and Experience Information:
- 3+ years of work experience in management consulting, business operations, or operations management.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Comfort in working autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus points for prior knowledge of the legal world, especially personal injury law firms, experience with Salesforce, and experience in a startup or high-growth company.

Salary Information:
- The text does not provide specific salary information.

Benefits:
- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.

Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm your authorization, the employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before any employment action is taken. Employers can only use E-Verify once a job offer is accepted and the I-9 Form is completed.