Job Title: Practice Technology Analyst
Job Responsibilities:
The Practice Technology Analyst is responsible for supporting the implementation and adoption of legal technology platforms within practice groups, with a particular focus on AI-powered tools and practice efficiency solutions. The role involves assisting in technology evaluations, supporting pilot programs, and providing technical support for the firm's practice technology platforms. The analyst plays a crucial role in expanding the use of innovative legal technologies to enhance lawyer efficiency and improve client service.
Key responsibilities include:
- Supporting the evaluation, testing, and implementation of emerging legal technology platforms, including generative AI solutions and other practice innovations.
- Preparing and maintaining training materials, user guides, and knowledge base articles for practice technology platforms.
- Providing first-level technical support for practice technology platforms, troubleshooting issues, and escalating complex problems when necessary.
- Monitoring technology adoption rates and system usage, and creating reports to identify opportunities for increased engagement.
- Maintaining accurate documentation of system configurations, processes, and support procedures.
- Assisting with user onboarding and basic training for practice technology solutions.
- Staying informed about legal technology trends and developments through research and professional development.
- Participating in technology demonstrations and awareness sessions for practice groups.
- Assisting with data gathering and analysis to support technology decision-making.
- Maintaining communication with technology providers regarding support issues and feature requests.
- Complying with department and firm administrative procedures and policies.
- Performing other work-related duties as assigned.
Essential capabilities for the role include:
- The ability to maintain strict confidentiality.
- Self-motivation with a strong desire to learn new skills and technologies.
- Effective interaction with all levels, including attorneys and senior staff.
- Good oral and written communication skills with the ability to explain technical concepts to non-technical users.
- The ability to organize and manage multiple tasks simultaneously while maintaining attention to detail.
- Strong analytical thinking and problem-solving skills with a systematic approach to troubleshooting.
- Excellent customer service orientation with a focus on user experience.
- Adaptability to changing priorities and emerging technologies.
- The ability to work both independently and as part of a collaborative team.
- Demonstrated initiative in identifying and resolving issues proactively.
Education and Experience Information:
- A Bachelor's degree is required.
- A minimum of 3 years of experience in a law firm or legal technology environment is preferred.
- Experience with legal software applications such as contract analysis tools or practice management platforms is necessary.
- Familiarity with GenAI legal technology platforms commonly used in law firms.
- Understanding of legal workflows and practice needs.
- Strong technical aptitude with the ability to learn new software quickly.
- A basic understanding of data analytics concepts is desirable.
Salary Information:
The anticipated pay range for the Practice Technology Analyst role varies by location and is as follows:
- New York City: $84,900 - $129,450
- Boston/Chicago/DC/LA: $81,000 - $123,550
- San Francisco/Silicon Valley: $88,700 - $135,300
The position is eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job-related, non-discriminatory factors including qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The firm offers a comprehensive Total Rewards package, including health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture.
Working Conditions:
The position requires a hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is necessary for ongoing business continuity, professional development, and effective collaboration with colleagues and management.
