Job Title: Senior Manager, Automation & Development
Job Responsibilities:
The Senior Manager, Automation & Development plays a pivotal role within the law firm's Information Technology Department. The primary responsibilities include leading teams to optimize the utilization, maintenance, and integration of custom-developed applications and workflows. This position demands strong leadership in managing personnel and vendor resources, a comprehensive understanding of modern development frameworks, and excellent collaboration and communication skills.
Key duties include:
Strategic Planning:
- Collaborate with Enterprise Applications leadership and IT architects to define the vision, strategy, and roadmap for the firm’s Application Platforms.
- Manage the code review process for custom solutions and workflows, ensuring security and long-term viability.
- Develop data-driven strategies to enhance operations, improve decision-making, and boost business efficiency.
- Evolve the firm's custom solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Coordinate with various teams to ensure solutions are forward-thinking and align with future needs.
- Enforce data governance, security, privacy protocols, and operational/firm design standards in all solutions.
Leading Collaboration and Cross-Functional Platform Design:
- Oversee requirements gathering, review, analysis, and documentation of business requirements for supported initiatives and enterprise/team data projects.
- Design and implement scalable solutions, ensuring they are cost-effective and easily integrated into business operations.
- Drive innovation by incorporating AI and automation to streamline legal processes.
- Communicate complex application and integration concepts to non-technical stakeholders.
- Serve as the main liaison between business units and technical teams to align solution strategies with enterprise goals.
Firm Applications and Integrations Ownership:
- Act as the technical owner of solutions, ensuring compliance with industry security and vendor best practices.
- Advocate for solutions prioritizing system stability, reliability, and scalability aligned with the firm's goals.
- Develop and refine Key Performance Indicators (KPIs) for managed applications and systems.
- Manage vendor relationships to ensure alignment with the firm's strategic goals.
- Respond to support, vulnerabilities, information, and audit requests as the technical owner of assigned solutions.
- Facilitate the enforcement of application and security policies.
- Encourage support teams to develop automated processes to reduce maintenance.
Management and Leadership:
- Promote a culture of collaboration, innovation, and adherence to enterprise processes.
- Participate in change control processes, ensuring solutions are stable, secure, compliant, and highly available.
- Define team roles and responsibilities, aligning with organizational objectives.
- Recruit, train, and mentor a diverse engineering team.
- Provide direct supervision, mentoring, and feedback to team members.
- Encourage career advancement through training and professional development.
- Manage incident and request queues, staffing coverage, and on-call rotations.
- Participate in hiring processes, performance evaluations, and other employee lifecycle events.
Education and Experience Information:
- . in Computer Science or equivalent education/experience.
- Ability to multitask, lead and mentor engineers/developers, work under pressure, and handle interruptions.
- Proficiency in verbal and written communication with diverse personalities.
- Minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- Minimum of 10 years in application support, administration, code/workflow development and support, or related experience in application architecture.
- Experience managing vendor relationships, projects, and outsourcing.
- Knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate/Power Apps, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory, Microsoft SQL, and ServiceNOW.
- Minimum of 8+ years working with multitier architecture applications or solutions leveraging high availability technologies.
- Experience in managing solutions that comply with global data handling and regulatory standards, including GDPR, HIPAA, Sarbanes-Oxley, E-Discovery, and other regional privacy standards.
- Understanding of writing technical documentation and training materials.
- Deep knowledge of the legal industry, especially in areas such as conflict management systems, new business intake systems, document management systems, time entry, forms platforms, Knowledge Management, CRM, and legal operations.
Salary Information:
The text does not provide specific salary information for the Senior Manager, Automation & Development position.
Benefits:
The law firm offers a comprehensive suite of benefits, including but not limited to:
- Medical/Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan and Profit Sharing
- Short- and Long-term Disability Protection
- Life Insurance
- Paid Time Off (25-30 days per year)
- Parental Leave (18 weeks, 6 paid)
- Student loan refinancing options
- Paid Holidays (12)
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- Hybrid/Remote Work Opportunities
- Various other benefits such as identity protection, accident insurance, and flexible spending accounts.
Equal Employment Opportunity:
The law firm is an equal opportunity employer, basing employment decisions on merit, qualifications, and competence without influence from a person's race, religion, creed, color, national origin, disability, gender, sexual orientation, age, or any other characteristic protected by law. The firm provides an environment free of prohibited harassment and complies with federal and state disability laws, offering reasonable accommodations for applicants and employees with disabilities.
