Legal Staff Information Technology in Chicago, IL

Law Firm

Chicago, IL

Legal Staff Information Technology in Chicago, IL

Legal Staff

7-10 yrs required

No

Job Title: Senior Manager, Application Support

Job Responsibilities:

Strategic Planning:
- Collaborate with the Enterprise Applications leadership team and IT architects to define the vision, strategy, and roadmap for the firm’s Application Platforms.
- Manage scorecards for managed applications and systems, using data to create long-term plans ensuring continuous improvement and alignment with business objectives.
- Develop data-driven strategies to enhance operations, improve decision-making, optimize solutions, and boost business efficiency.
- Enhance the firm's infrastructure/solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Coordinate with Custom Workflow and Development, AI and Data Management, and Modern Workplace teams to ensure solutions are forward-thinking and focus on future needs.
- Unite with IT Architects to enforce data governance, security, privacy protocols, and operational/firm design standards on all solutions.

Leading Collaboration and Cross-Functional Platform Design:
- Manage requirements gathering process – collect, review, analyze, evaluate, estimate, prioritize and document business requirements for supported initiatives and enterprise/team data projects.
- Design and implement solutions that can be operationalized at scale, enabling other teams and departments to leverage them effectively.
- Ensure solutions are practical, cost-effective, and easy to integrate into daily business operations.
- Collaborate with Business Relationship Managers, Project Management Office, Organizational Change Managers, and Global Support Teams to enhance solutions and support processes.
- Support the team in incorporating AI and automation to automate legal processes and improve department efficiency.
- Convey complex application and integration concepts to non-technical stakeholders clearly and actionable.
- Act as the main liaison between business units and other technical teams to ensure alignment with enterprise goals.

Firm Applications and Integrations Ownership:
- Act as the technical owner of solutions by developing supporting teams, structures, and processes adhering to industry security and vendor best practices.
- Advocate for solutions prioritizing system stability, reliability, and scalability, aligned with firm’s goals over individual client preferences.
- Develop and refine Key Performance Indicators (KPIs) for managed applications and systems, ensuring these metrics measure performance and align with firm objectives.
- Manage vendor relationships in collaboration with the Director of Enterprise Applications, ensuring partnerships are meaningful and aligned with strategic goals.
- Oversee platform designs to create a unified ecosystem and user experience.
- Facilitate enforcement of firm’s application and security policies by designing systems and procedures for compliance.
- Encourage support teams to develop automated processes and systems to reduce day-to-day maintenance.

Management and Leadership:
- Exemplify principles of the Enterprise Applications Team, promoting a culture of collaboration, innovation, adherence to enterprise processes, and focus on results.
- Participate in the change control process, reviewing and approving solution design, engineering, and code to ensure stability, security, compliance, and availability.
- Define team roles and responsibilities ensuring alignment with organizational objectives.
- Recruit, train, and mentor a diverse applications and integrations engineering team.
- Serve as a direct supervisor offering mentoring, technical and social guidance, and managerial feedback.
- Champion career advancement by encouraging training, professional development, and participation in seminars.
- Serve on the Enterprise Applications Department Management team, reporting metrics, updating project statuses, creating work plans, assigning tasks, and managing incident and request queues.
- Supervise daily activities of direct reports, ensuring adherence to assigned work hours and compliance with firm and department policies.
- Participate in hiring processes, performance evaluations, counseling sessions, providing feedback, terminations, and other employee lifecycle events in coordination with the supervisor and human resources.

Education and Experience Information:
- . in Computer Science or equivalent education/experience.
- Ability to multi-task, lead and mentor engineers/developers, work under pressure, and handle interruptions while maintaining flexibility in work assignments.
- Aptitude to effectively communicate verbally, in writing, and interact with diverse personalities while maintaining a professional attitude.
- Minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- Minimum of 10 years of demonstrated application support and administration, code/workflow development and support, or related experience in an application architecture capacity.
- Experience managing relationships, projects, and/or outsourcing with vendors.
- Knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory.
- Minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies.

Salary Information:
- Not specified in the text.

Benefits:
- Comprehensive suite of benefits including Medical/Prescription Drug Coverage, Dental Insurance, Vision Insurance, 401(k) Retirement Plan and Profit Sharing, Life Insurance, Paid Time Off, Parental Leave, Employee Assistance Program, Professional Development and CLE Credit Opportunities, and more.
- Hybrid/Remote Work Opportunities and other perks including Technology, Entertainment, and Travel Discount Programs.

Equal Employment Opportunity:
- The law firm is an equal opportunity employer with employment decisions based on merit, qualifications, and competence, without influence from race, religion, color, national origin, disability, gender, sexual orientation, age, familial status, military status, or any other characteristic protected by law.
- The firm provides an environment free of prohibited harassment and complies with federal and state disability laws, making reasonable accommodations for applicants and employees with disabilities.