Job Title: Intake Operator
Job Responsibilities:
As an Intake Operator at the law firm, you will serve as the initial point of contact for all incoming communications. Your primary duties will involve managing and triaging incoming calls, ensuring prompt and professional attention to each caller. This includes:
- Caller Interaction: Answer incoming calls, emails, and online inquiries from potential clients, established clients, and vendors. Provide courteous and professional assistance, addressing initial questions and concerns.
- Information Gathering: Inquire and understand caller needs to effectively direct calls with compassion and empathy.
- Team Collaboration: Work closely with the intake team, attorneys, paralegals, and other team members to ensure a seamless client experience. Provide support and relay important information as needed.
- Compliance: Adhere to all legal and ethical standards, maintain client confidentiality, and comply with firm policies and procedures.
Education and Experience Information:
Qualifications for the Intake Operator position include:
- Education: A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
- Experience: Previous experience in a customer service, administrative, or legal intake role is highly desirable. Experience in a legal environment is a plus.
- Skills: Excellent communication and interpersonal skills, strong organizational abilities, and attention to detail are essential. Proficiency in Microsoft Office Suite and experience with case management software is advantageous.
- Attributes: A professional demeanor, consistent empathetic attitude, and the ability to handle sensitive information with discretion are crucial. The candidate should be capable of managing multiple tasks and adapting to a fast-paced environment.
Salary Information:
The salary information is not provided in the text.
Benefits:
The law firm offers a range of benefits to its employees, including:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off
- Opportunities for professional development and career growth
- A positive and supportive work environment
Schedule:
The position entails an 8-hour shift, with the day shift extending up until 6 PM, from Monday to Friday. The work setting is onsite in a professional office/call center environment.
Legal and Equal Opportunity Information:
The law firm is committed to providing equal employment opportunities to all employees and applicants. Discrimination and harassment of any type are prohibited, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
The law firm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the . If E-Verify cannot confirm your authorization, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken. Employers may only use E-Verify after a job offer is accepted and the I-9 Form is completed.
