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Attorney-Client Workloads and a Paralegal’s Organizing Methods

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Even the most organized professionals in the most organized office can slip up. But if you adhere to the rules as closely as possible, you won't spend sleepless hours tossing and turning over the 5,000 possible locations of Mr. Smith's file in your office.

Client Management
The lifeblood of any practicing law office is obviously the clients. Just as no business could function without customers, no law firm could survive without clients. No matter how you want to look at it, clients are customers.

Unless complexities of the case or personalities of the clients demand special attention, the attorney or attorneys in your office may speak to clients only a few times over the course of the case. You, on the other hand, may need to speak to the clients constantly, updating them on various matters and advising them of deadlines, appearances, and any progress made in the case. Moreover, since the client's attorney is usually busy with other matters, you may have to take on the role of "point man" for most attorney-client conversations and correspondence.

You've no doubt realized this last part can be very draining, both physically and mentally. Each client expects superior service from your law firm. Each client truly believes his or her case should be the most important one in the office. Furthermore, each client feels that his or her phone calls should be answered promptly by someone who can give a detailed status report or at least some words of comfort about the entire procedure. In short, each client expects to receive special treatment from his or her attorney.

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