Job Title: Reporting Intelligence Manager - (Flexible Schedule)
Job Responsibilities:
The Reporting Intelligence Manager at the law firm leads the reporting arm of the Client Intelligence team, ensuring the intake, execution, and quality of cross-functional data requests. The role encompasses client intelligence and related market, competitive, and talent intelligence, closely coordinating with the financial intelligence team. Key responsibilities include:
- Designing and implementing scalable self-service and automated reporting systems to meet growing demand, ensuring timely and impactful delivery of insights.
- Re-engineering reporting workflows and developing standardized templates to increase efficiency and consistency.
- Auditing, managing, and maintaining internal reports and dashboards, ensuring accuracy and relevance.
- Creating and upholding reporting standards, guidelines, and best practices.
- Taking a proactive, consultative role in refining reporting outputs to ensure stakeholders receive strategically aligned insights.
- Managing the queue of reporting and data requests, setting expectations, and ensuring delivery aligned with user sophistication.
- Partnering with internal business units to uncover emerging analytics needs and contribute reporting insights for decision-making.
- Fostering strong alliances within Client Intelligence and across the firm to support shared ownership of reporting priorities and data use.
- Supporting ad hoc reporting and data analysis projects for various departments.
- Building and maintaining deep expertise in the firm’s data ecosystem, including CRM, data warehouse, billing systems, and other key data sources.
- Staying current on business intelligence and data manipulation tools used within the firm.
- Continuously monitoring and evaluating data sources and analysis methods for reliability, quality, and fitness for purpose.
- Documenting and maintaining definitions of metrics and terminology used in reporting deliverables.
- Developing and implementing training programs for analysts, focusing on efficient use of data sources, tools, and standard processes.
- Mentoring and coaching information and data analysts to support skill-building and reporting excellence.
- Developing an understanding of key clients, their businesses, and the firm’s lawyer/client relationships to inform reporting context.
- Identifying recurring data needs and building tools and processes to streamline response and drive strategic alignment across reports.
- Developing and maintaining a consistent internal brand for reporting deliverables.
Education and Experience Information:
- Education: A Bachelor's degree in Data Science, Statistics, Communication, Marketing, or a related discipline is required. A Master's degree is preferred. Equivalent experience in lieu of a degree will be considered.
- Experience: A minimum of 5 years of experience in data analysis and visualization, including at least 3 years managing teams. Experience managing a high volume of reporting and analytics requests from cross-functional stakeholders is essential. Desired experience includes working in consulting, legal, or other professional environments that require continuous learning and the ability to communicate complex issues to business stakeholders. Proven success in working with global, virtual teams is also desired.
Skills:
- Excellent verbal and written communication skills, including presentation, teaching, listening, and writing.
- Ability to interact effectively with individuals at all organizational levels.
- Strong attention to detail and commitment to data accuracy and quality.
- Ability to manage multiple priorities, deadlines, and projects in a fast-paced environment.
- Strong project management, organization, and conflict resolution skills.
- Ability to adapt to changing priorities and demonstrate flexibility in dynamic work settings.
- Ability to quickly learn and apply new technologies, tools, and industry knowledge.
- Skilled at working both independently and collaboratively in diverse team environments.
- Ability to manage emotions and respond appropriately to others to support a respectful and collaborative work environment.
- Sound judgment, discretion, and professionalism in handling sensitive information.
- Strong decision-making skills with the ability to remain calm under pressure.
- Proven ability to drive innovation and contribute to continuous improvement efforts.
Technical Proficiency:
- Proficient in Microsoft Office Suite.
- Skilled in database querying using SQL.
- Proficient in data visualization tools, with a preference for Tableau.
- Experienced in data analysis tools, including Excel.
Familiarity with Best Practices and Tools:
- Data visualization best practices.
- Project management tools.
- Data warehouses, with a preference for Snowflake.
- Wireframing.
- UI/UX best practices.
- UAT Processes.
Supervisory Responsibilities:
- Strategic Data Insights Senior Analyst(s), Information Analyst(s).
Essential Job Functions:
- Ability to sit and/or stand for prolonged periods, as the role involves extensive computer use and meetings.
- Intense eye usage and finger, hand, and wrist dexterity associated with prolonged computer use.
- Proficiency in using computers, telecommunication devices, and other digital collaboration tools.
- Sufficient visual acuity for reading and interpreting documents and computer screens.
- Ability to hear and understand verbal communication for effective collaboration.
- Ability to convey information clearly and collaborate across organizational levels.
- Ability to manage emotions and foster a positive work environment.
- Ability to concentrate, think critically, and make strategic decisions.
- Exercise independent judgment and discretion in decision-making.
- High attention to detail and ability to manage multiple priorities effectively.
- Capable of self-managing tasks and deadlines in a remote or hybrid work environment.
- Ability to think intensely and analyze complex situations.
- Adaptable and able to respond effectively to change.
- Must be able to travel for meetings and training as required.
- Must work in office as required.
Working Conditions:
- Required to work in the office a minimum of 2 days per week. Occasionally work hours in excess of the normal daily schedule.
Salary Information:
- Pittsburgh, Miami, Richmond, Denver, Atlanta, Texas Offices: $136,000 - $154,000
- Chicago, Philadelphia, Wilmington: $145,000 - $165,000
- Tysons, Princeton, .: $155,000 - $176,000
Employee Benefits Overview:
The law firm offers a comprehensive benefits package that includes:
- 401(k) Retirement Plan
- Medical Insurance
- Health Savings Account (HSA)
- Virtual Health Services
- Dental Insurance
- Vision Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Life Insurance
- Short-Term Disability Coverage
- Long-Term Disability Coverage
- Flexible Spending Accounts (FSA)
- Lyra Health Employee Assistance Program (EAP)
- Paid Family Leave
- College Savings Plan
- Transportation Benefit
- Back-up Child Care Services
- College Coach Program
- Pet Insurance
- Paid Sick Time
- Paid Time Off
The law firm is an Equal Opportunity Employer with core values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact, providing reasonable accommodations in accordance with the law.
