Legal Staff Information Technology in Chicago, IL

Law Firm

Chicago, IL

Legal Staff Information Technology in Chicago, IL

Legal Staff

3-5 yrs required

No

SEO friendly job title: Technology Support Analyst (L2 or L3) at **Members Only** in Chicago, IL

H1: Join **Members Only** as a Technology Support Analyst (L2 or L3) in Chicago, IL

H2: About the Position: Technology Support Analyst (L2 or L3) at **Members Only** in Chicago, IL

BOLD HEADLINES:

- Technology Support Analyst (L2 or L3) position available at **Members Only** in Chicago, IL
- Join a highly reputable law firm with a global presence
- Provide advanced technology support and customer service to all firm employees
- Work alongside the Service Desk to resolve inquiries related to a wide range of technology requests
- Act as the escalation point for the Level 1 Service Desk
- Collaborate with department analysts and management to research and troubleshoot complex high priority and high impact issues
- Responsible for providing individual and small group education on firm-supported software and hardware
- Identify training needs, prepare training materials, conduct new onboarding training
- Opportunity to progress to a Technology Support Analyst (L3) position with expert level responsibilities
- Participate in software and new service testing and provide feedback
- Competitive salary ranges with potential for growth and development
- Commitment to equal employment opportunity and diversity in the workplace at **Members Only**
- Bachelor's degree or equivalent experience preferred
- Legal industry experience preferred for Level 2 and Level 3 positions
- Excellent technical knowledge and skills required, including proficiency in Microsoft Windows and Office, remote access tools, and general network architecture
- Strong troubleshooting abilities and attention to detail
- Ability to communicate effectively with both technical and non-technical individuals
- Flexible and adaptable to changes in tasks and processes
- Ability to remain calm and perform logical troubleshooting in pressure situations
- Regularly scheduled technology calls to stay up-to-date on firm strategies and new products and services
- Collaborative and supportive work environment with opportunities for growth and development