Job TypeFull-Time
Min Experience6 Years
Max ExperienceNot Specified
Salary$108,000 - $162,000/year
Law Firm Seeking iManage Engineer - Information TechnologyAll Practice AreasAustin, Boston, Charleston, Charlotte, Chicago, Dallas, Ft. Worth, Harrisburg, Houston, Kansas City, Los Angeles, Miami, Nashville, New York, Newark, Orange County, Palo Alto, Pittsburgh, Portland, Raleigh, Research Triangle Park, San Francisco, Seattle, Washington, DC, Wilmington, DE
Engineering and Security:
- Responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm's iManage Document Management Systems and related applications.
- Write scripts/code/workflows in appropriate tools to automate the iManage platform with ease.
- Demonstrate the ability to self-learn applications, SaaS, code, and workflows by the Enterprise Applications Department.
- Troubleshoot issues to determine root cause while driving to a solution, managing tickets with external vendors and other internal teams with minimal supervision or additional support.
- Provide level III support escalation for assigned applications. Document processes, knowledge, and all correspondence internally and externally used to resolve incidents and requests in a service management system ensuring a timely resolution for the customer.
- Follow process, procedure, and policy as defined by the firm for the support of assigned applications/solutions.
- Administer, maintain, patch, and upgrade applications in a Microsoft Windows / Azure environment.
- Participate in and enforce enterprise standards, best practices, requirement gathering practices, and documentation standards.
Drive Value:
- Work with the Senior Enterprise Applications Architect to drive use and automations out of the iManage cloud platform to help the Firm increase revenues.
- Possess a working knowledge of a Document Management Platform and the needed integrations to help the Firm run effectively and efficiently.
- Work with the Quality Assurance (QA) team and assist with testing efforts as needed. Participate in defining test cases, plans, and scripts for functional end-user testing.
- Have an understanding of AI Technologies and how they could interact with a DMS and other firm technology systems.
Collaboration:
- Collaborate closely with members of the Global Information Technology Teams to integrate AI systems, document tools, and communication platforms with the iManage cloud platforms, enhancing the firm's collaboration and knowledge-sharing capabilities.
- Work with project managers and business analysts to understand the scope of requirements and implement solutions that meet the business requirements.
- Interface with peers and other teams as well as coach lower-level Engineers to successfully support and maintain assigned solutions.
Project Interaction:
- Expected to work, interact, and build relationships with other Enterprise Application Engineers and Developers, as well as Enterprise Architects, Project Managers, and Business Analysts to complete projects core to the firm's future vision.
- Serve as the Lead in implementing enterprise initiatives and complex 3rd party applications with little to no guidance.
- Demonstrate an aptitude to build working relationships/rapport with end users and business owners.
- Participate in enterprise-level/team projects and application engineering with little to no guidance, while coaching lower-level Engineers.
- Participate and manage the requirements gathering process – collect, review, analyze, evaluate, estimate, prioritize, and document business requirements for supported initiatives and enterprise/team projects.
- Provide technical guidance and coaching/mentoring to lower-level engineers on the team and mentor them as needed.
Additional Duties:
- Ability to work nights and weekends when assigned secondary on-call to assist on-call engineers with urgent requests and incidents, as needed.
- Must be able to self-manage workload, projects deliverables, ticket queue, support and troubleshoot applications while tracking time.
- Must be able to self-learn, troubleshoot, evaluate, and integrate applications/software/workflow with limited assistance from peers or vendors.
- Participates in or leads one or more product circles (functional product teams/technical user groups) to help support and deliver an amazing experience and new features to our customers.
- Must be able to document user stories and assign work in work management system.
- Write test scripts, provide QA and end user testing of critical business functions and applications.
Experience & Skills Required:
- . in Computer Science or equivalent education/experience to provide the necessary skills to perform primary responsibilities.
- Ability to multi-task, coach and mentor lower-level Engineers, work under pressure, and handle interruptions while maintaining flexibility in work assignments.
- Aptitude to effectively communicate verbally, in writing, and interact with diverse personalities while maintaining a professional attitude.
- A minimum of 6+ years of demonstrated experience working with iManage systems/platforms.
- A minimum of 6+ years of experience working for a professional service organization.
- Proven expertise in working on large-scale projects, ideally within the legal technology sector or highly regulated industries such as finance or healthcare.
- Experienced in working with solutions that comply with global data handling and regulatory standards, including legal-specific standards such as GDPR, HIPAA, Sarbanes-Oxley, E-Discovery, and other regional privacy standards.
- Possess a level of excellence and familiarity with the Microsoft Cloud platform tools such as Office 365 or m365, Microsoft Teams, Entra ID, Intune and OneDrive.
- A minimum of 6+ years of demonstrated application support and administration or related experience in an application engineering capacity.
- A minimum of 3+ years working PowerShell / PowerAutomate or like scripting language/workflow tool, with abilities to use these tools to automate support processes.
- Ability to write technical documentation and training materials for the applications supported by the Enterprise Applications team.
Experience & Skills Preferred:
- Deep knowledge of the legal industry, especially in areas such as Document Management Systems, financial systems, analytics, legal screens, time keeping, and legal operations.
- Demonstrated knowledge working with a wide range of cloud technologies, preferably in in the Microsoft/Azure stack.
- Advanced knowledge of KCS (
