Law Firm
Raleigh, NC
Legal Staff Information Technology in Raleigh, NC
Legal Staff
7-10 yrs required
No
Job Title: Senior Manager, Application Support
Job Responsibilities:
The Senior Manager, Application Support at the law firm is a crucial role within the Information Technology Department, responsible for optimizing and integrating the firm's on-premises applications and cloud services. This position requires exceptional skills in people and vendor management, a deep understanding of the legal application landscape, and strong collaboration and communication abilities. Key responsibilities include:
Strategic Planning:
- Collaborate with the Enterprise Applications leadership team and IT architects to define the vision, strategy, and roadmap for the firm’s Application Platforms.
- Create and manage scorecards for the department's managed applications and systems, using data to ensure continuous improvement and alignment with business objectives.
- Develop data-driven strategies to enhance operations, improve decision-making, optimize solutions, and boost business efficiency.
- Enhance the firm's infrastructure/solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Coordinate with various teams to ensure solutions are forward-thinking and implemented with a focus on future needs.
- Enforce data governance, security, privacy protocols, and operational/firm design standards on all solutions.
Leading Collaboration and Cross-Functional Platform Design:
- Manage the requirements gathering process and document business requirements for supported initiatives and enterprise/team data projects.
- Design and implement solutions and services that can be operationalized at scale, enabling other teams and departments to leverage them effectively.
- Ensure solutions are practical, cost-effective, and easy to integrate into daily business operations.
- Collaborate with various managers and teams to enhance and improve changes to solutions and support processes.
- Drive innovation by incorporating AI and automation to automate legal processes and improve department efficiency.
- Convey complex application and integration concepts to non-technical stakeholders in a clear and actionable manner.
- Act as the main liaison between business units and technical teams to align solution strategies with enterprise goals.
Firm Applications and Integrations Ownership:
- Act as the technical owner of solutions by developing supporting teams, structures, and processes that adhere to industry security and vendor best practices.
- Advocate for solutions that prioritize system stability, reliability, and scalability, aligned with the firm's goals.
- Develop, implement, and refine Key Performance Indicators (KPIs) for the department's applications and systems.
- Manage vendor relationships to ensure partnerships are meaningful, productive, and aligned with the firm's strategic goals.
- Oversee platform designs to create a unified ecosystem and user experience.
- Facilitate the enforcement of the firm’s application and security policies by designing systems and procedures to ensure compliance.
- Encourage support teams to develop automated processes and systems to reduce day-to-day maintenance.
Management and Leadership:
- Exemplify the principles of the Enterprise Applications Team, promoting a culture of collaboration, innovation, and a focus on achieving results.
- Participate in the change control process, reviewing and approving solution design, engineering, and code.
- Define team roles and responsibilities, ensuring alignment with organizational objectives.
- Recruit, train, and mentor a diverse applications and integrations engineering team.
- Serve as a direct supervisor, offering mentoring, guidance, and feedback.
- Champion career advancement by encouraging training and professional development.
- Manage daily activities of direct reports, ensuring compliance with firm and department policies.
- Participate in hiring processes, performance evaluations, and other employee lifecycle events.
Education and Experience Information:
- . in Computer Science or equivalent education/experience.
- Ability to multitask, lead and mentor engineers/developers, work under pressure, and handle interruptions.
- Aptitude for effective communication and interaction with diverse personalities.
- A minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- A minimum of 10 years of demonstrated application support and administration, code/workflow development and support, or related experience in an application architecture capacity.
- Experience in managing relationships, projects, and/or outsourcing with vendors.
- Knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory.
- A minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies.
Salary Information:
The text does not provide specific salary information for the Senior Manager, Application Support position.
Benefits:
The law firm offers a comprehensive suite of benefits, including medical/prescription drug coverage, dental and vision insurance, wellness program, 401(k) retirement plan, life insurance, paid time off, parental leave, and professional development opportunities, among others. Employees may also receive bonuses, certain expense reimbursements, and have access to hybrid/remote work opportunities.
Equal Employment Opportunity:
The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence, without influence from race, religion, national origin, disability, sex, or any other characteristic protected by law. The firm provides an environment free of prohibited harassment and complies with federal and state disability laws, offering reasonable accommodations for applicants and employees with disabilities.
Jul 03, 2025
|
Jun 13, 2025
|
Tell us where to send your access instructions: