Legal Staff Receptionist in Dallas, TX

Law Firm

Dallas, TX

Legal Staff Receptionist in Dallas, TX

Legal Staff

1-2 yrs required

No

Job Title: Catering/Relief Receptionist

Job Responsibilities:
The Catering/Relief Receptionist position at the law firm involves a variety of responsibilities focused on managing the front desk and ensuring smooth operations related to client and visitor interactions, as well as catering services within the Dallas and Fort Worth offices. Key responsibilities include:

- Covering the reception desk during the lead receptionist’s breaks and lunch hour, with a work shift from 9:30 am to 6:00 pm.
- Receiving and recording oral information from telephone callers or in-person visitors and communicating it to attorneys and business professionals.
- Operating a multi-line telephone console to manage incoming, outgoing, and intra-system calls.
- Directing telephone calls to the appropriate attorneys and business professionals.
- Meeting and greeting clients and visitors, ensuring proper clearance and routing in accordance with firm policies, and notifying supervisors of difficult situations.
- Receiving and recording deliveries to the firm and routing them to the appropriate recipients.
- Dispersing parking validations and maintaining a record of them.
- Maintaining records of outgoing deliveries.
- Directing visitors and calls to conference rooms as listed on the provided schedule.
- Ensuring the neatness of the lobby and reception area.
- Covering all catering needs as required.
- Performing all duties with minimal supervision and undertaking other duties as assigned by the employer.

Education and Experience Information:

Education:
- A high school diploma or GED is required for this position.

Experience:
- Approximately 1-2 years of on-the-job experience is necessary. This experience is crucial for gaining an understanding of the law office and departmental policies and procedures and for learning to operate the telephone console system effectively.

Qualifications:
- The ability to read and write at a level normally acquired through the completion of high school.
- Proficiency in using electronic mail and basic computer functions, typically acquired through one to three months of coursework in touch typing.
- Strong interpersonal skills to communicate effectively by telephone and in person with visitors, caterers, attorneys, and business professionals, providing information with ordinary courtesy and tact.
- The job occasionally requires a high level of mental effort and strain, especially when answering a high volume of telephone calls, receiving last-minute catering requests, and performing essential duties.
- The ability to handle telephone calls and visitors, lift small delivery packages, operate telephone equipment, and record messages.
- The capability to organize and prioritize numerous tasks and complete them under time constraints.

Working Conditions:
- The position is based in a normal office environment with little exposure to excessive noise and temperature.
- Due to the time-sensitive nature of the work and the limited availability of replacement personnel, regular full-time attendance, including being available to work unscheduled overtime hours, is an essential function of the position.

Salary Information:
The text does not provide specific salary information for the Catering/Relief Receptionist position.

Equal Opportunity Employment:
The law firm is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are intended to be based on job-related factors, ensuring equal opportunity for all applicants.

The above description outlines the general content and requirements for the Catering/Relief Receptionist role. It is not intended to be an exhaustive statement of essential functions, responsibilities, or requirements.