Job Title: Client Intelligence Analyst
Job Responsibilities:
- Support the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites, utilizing advanced data visualization and automation capabilities.
- Support the sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
- Develop visual firm dashboards that automate reporting for business development information and operational needs.
- Work with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to unify and present information separated by organizational siloes.
- Evaluate new data resources, technologies, and processes for teams throughout the firm.
- Support cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to create solutions and support business processes.
- Address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements with IT staff, vendors, and other third parties.
- Establish Centers of Excellence (COE) and best practices for analytics, data dashboard, and application design and development.
- Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure data quality and quantity within intelligence tools.
- Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Design end-user training, onboarding, and user adoption programs and communications.
- Undertake special projects and duties as assigned.
Education and Experience Information:
Required Qualifications & Education:
- Bachelor’s degree in a relevant field.
- 3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- Proficiency in business intelligence, application development, and data visualization.
- Knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
- Experience with legal technology, workflow systems, legal project management, and practice management tools.
- Understanding of law firm structure and business practices, as well as practice-specific terminology.
- Experience with a broad array of legal practices including transactional, litigation, and regulatory.
- Familiarity with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Proficiency with MS Office and Power platform for analyzing and communicating data-related concepts.
- Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.
- Ability to develop collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
- Initiative and creativity to develop unique approaches to address challenges and positively affect lawyer productivity, client service, and the fiscal health of the firm.
- Ability to manage multiple complex assignments with competing deadlines and priorities.
Preferred Qualifications & Education:
- Master’s or related coursework or certifications strongly preferred.
Salary Information:
- Illinois: $106,000 - $159,700 per year
- District of Columbia: $116,000 - $174,000 per year
- New York City: $116,000 - $174,000 per year
Benefits:
- Comprehensive medical (PPO and HDHPs), dental, and vision plans, including coverage for domestic partners.
- Life and AD&D insurance, short and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care.
- Health advocacy services, behavioral health, and counseling resources for all family members.
- 401(k), profit sharing, pre-tax transit and parking program.
- Backup dependent care, senior care planning support, resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.
Additional Information:
The law firm is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law. Personal information collected from applicants will be used for processing the application and may include a background check with consent.
