H1: Join the **Members Only** Team as a Help Desk Analyst
H2: Job Description and Responsibilities
Law Firm Seeking Help Desk Analyst for Technical Support and Troubleshooting
Overview:
**Members Only**, a leading global law firm with over 800 lawyers, is seeking a Help Desk Analyst to provide technical support and issue resolution for their supported software and hardware. This is a full-time position with a competitive salary range of $65,000 - $80,000, based on qualifications and experience. The firm is committed to diversity and equal opportunity in the workplace.
Responsibilities:
- Provide 1st level technical support and guidance to users of the Firm’s computer, network, and telephone systems.
- Generate incident and service request tickets, dispatching appropriate IT personnel as needed.
- Follow up to ensure the prompt resolution of technical issues and requests.
- Maintain and expand strong working knowledge of current and future Firm-supported technologies to provide accurate solutions to Firm personnel.
- Assist in the creation and maintenance of the Firm’s IT knowledge base.
- Participate in additional projects and responsibilities as requested.
Qualifications:
- Bachelor’s degree in computer science or a related discipline.
- 2-3 years of experience in an Information Technology Help Desk role.
- Experience with legal industry specific applications, such as Document Management System (iManage WorkSite), lnnova, DTE Axiom, WestLaw Drafting Assistant, Workshare Compare, Relativity, and Legal Key.
- Experience using IT Service Management systems in a heavy call volume environment.
- Working knowledge of computer software, including Windows 10, MAC OS X, Active Directory, Microsoft Office 2016/Office 365, SCCM, and more.
- Certifications in A+/Network+, Microsoft MCP/MOS, and Help Desk (HDI Support Center Analyst) are a plus.
- Strong customer service mindset and excellent communication skills.
- Ability to work and communicate effectively with end users, peers, and management.
Additional Information:
- This position will cover the overnight shift from Friday to Monday, 9:30pm to 9:30am ET.
- Periodic physical presence in **Members Only**’s offices may be required as business needs dictate.
- The anticipated compensation range for this position is $65,000 - $80,000, with the actual salary offered based on various qualifications and factors.
Join **Members Only**’s team as a Help Desk Analyst and be a part of a leading law firm known for their pragmatic and business-savvy approach. Apply now and become a valuable member of their team!
