Legal Staff Information Technology in Chicago, IL

Law Firm

Chicago, IL

Legal Staff Information Technology in Chicago, IL

Legal Staff

5-7 yrs required

No

Job Title: Desktop Engineer II

Job Responsibilities:
The Desktop Engineer II position within the IT department at the law firm is responsible for a range of duties revolving around the design, maintenance, troubleshooting, and management of desktop systems. The role involves:

- Handling, troubleshooting, and resolving call incidents escalated to the team.
- Providing end-user support and troubleshooting for issues related to document comparison, metadata removal, proofreading, and collaboration tools.
- Assisting with testing and rolling out document lifecycle tools.
- Assisting with Word plug-in software updates, version control, and integration into the Document Management System (DMS).
- Designing, installing, and managing desktop management systems.
- Staying current on desktop-related security issues, trends, and best practices, including relevant security bulletins and current events.
- Testing, reviewing, and deploying desktop security patches, virus definitions, and other security-related updates.
- Engaging in research and vendor relations relating to initial engagement, testing, and assessment of applications.
- Collaborating with vendors to resolve application or platform problems.
- Testing and distributing new or upgraded applications and operating systems.
- Configuring and testing workstations, laptops, and necessary peripherals.
- Supporting and training department staff.
- Developing and documenting best practices, processes, and procedures related to all aspects of the desktop environment, software distribution, and desktop management.
- Collaborating with other teams to support projects and initiatives.
- Performing other work-related duties as assigned.

Education and Experience Information:
Candidates for the Desktop Engineer II position are required to have a bachelor’s degree and 5-7 years of experience in the desktop field. Additionally, they should possess:

- Strong working knowledge of document lifecycle tools.
- Proficiency in software and image distribution tools such as Microsoft SCCM/Intune and Altiris management platforms.
- Strong knowledge of enterprise-class security protection platforms.
- An understanding of scripting and other automation methods.
- Proficiency in Microsoft Windows as a Service operating systems.
- An understanding of the desktop's role in an enterprise networked environment.
- Strong verbal and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong customer service skills.
- Strong leadership skills.

Candidates must also demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs, influence at all organizational levels, and work effectively in a culturally and educationally diverse environment. They should be creative, flexible, and able to respond quickly and positively to shifting demands and opportunities. The ability to work under tight deadlines, handle multiple detailed tasks, and work in a teamwork/collaborative style is essential. Candidates should also be organized, detail-oriented, and able to work effectively in a multi-office environment.

Salary Information:
The law firm offers a comprehensive Total Rewards package, including health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture. The anticipated pay range for the Desktop Engineer II role varies by location:

- Boston, Chicago, Washington, .: $81,000 - $123,550
- New York: $84,900 - $129,450
- San Francisco: $88,700 - $135,300

The position is also eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

Working Conditions:
The position requires a hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management. The working environment is a normal office setting, and the incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. The description provided is intended to convey the general content of and requirements for the performance of the job, and it should not be construed as an exhaustive statement of essential functions, responsibilities, or requirements.