Case Operations Manager in Riverside, CA

Law Firm

Riverside, CA

Case Operations Manager in Riverside, CA

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including the development, implementation, and adoption of tools and processes necessary for case teams to effectively work up client cases.
- Collaborate with legal leadership to manage the timeline, pace, and scope of case work against deadlines.
- Own inventory reporting, providing transparency regarding work status, evaluating performance, and identifying opportunities for operational improvement.
- Partner with product, legal, marketing, business operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome challenges faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events both in person and online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:
- A minimum of 3 years of work experience in management consulting, business operations, or operations management roles.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus points for prior knowledge of the legal world, especially personal injury law firms, prior experience with Salesforce, and experience in a startup or high-growth company environment.

Salary Information:
- Not explicitly stated in the text.

Benefits:
- The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Equal Opportunity Statement:
- The law firm provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
- The employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm authorization, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action against the employee.

Privacy Policy:
- A link to the law firm's privacy policy is provided.