Legal Staff Other in Port Saint Lucie, FL

Law Firm

Port Saint Lucie, FL

Legal Staff Other in Port Saint Lucie, FL

Legal Staff

Min 1 yrs required

No

Job Title: Front Desk Client Services Specialist - Bilingual

Job Responsibilities:

Client Interaction & Front Desk Duties:
- Serve as the first point of contact for clients, visitors, and callers.
- Answer incoming calls, route them to the appropriate team members, and take detailed messages when necessary.
- Greet and check in clients for consultations and appointments.
- Conduct intake for new clients and ensure they complete any necessary pre-consultation steps.
- Follow up with scheduled consultations to remind them of their appointments and ensure consultation fees are paid in advance.

Scheduling & Calendar Management:
- Schedule consultations for new clients and appointments for existing clients.
- Manage the firm’s calendar, ensuring appointments are appropriately scheduled and coordinated with attorneys and team members.
- Track and report client calls, consultations, and new client sign-ups for marketing and operational purposes.

Administrative & Client Services Support:
- Prepare and send representation agreements to new clients.
- Process initial and installment payments from clients in person or via telephone.
- Handle case closures and filing, ensuring all necessary documentation is properly stored and archived.
- Receive, sort, and distribute incoming mail and prepare outgoing shipments.

Marketing & Community Engagement:
- Participate in occasional firm marketing events.
- Assist with tracking consultation conversion rates and other client engagement metrics.

Education and Experience Information:

- Bilingual (English & Spanish) – Must be able to read, write, and speak fluently and grammatically in both languages.
- Strong Communication Skills – Professional and articulate phone, email, and in-person communication.
- Highly Organized & Detail-Oriented – Ability to manage multiple tasks efficiently without sacrificing quality.
- Self-Motivated & Independent – Can work with minimal supervision while maintaining high standards.
- Tech-Savvy – Experience using case management software, Microsoft Office, and online platforms is a plus.
- Customer Service Experience – Experience in a client-facing role involving in-person and telephonic client communications.
- Law Firm Experience is not required.

Salary Information:

- $18 per hour, based on experience.
- Weekly performance-based bonuses.
- Health care benefits.
- IRA with employer contributions.
- Paid Time Off (PTO).

Professional & Personal Benefits:

- Work that directly impacts people’s lives.
- A collaborative, diverse, and intellectually stimulating environment.
- Opportunities for professional growth and independent work.
- Grateful clients who appreciate the work you do.

Why Join Us?

The law firm is a mission-driven organization committed to helping immigrants and businesses achieve their goals. The firm values teamwork, professionalism, and mutual respect—both among staff and with clients. This role is ideal for individuals looking for a challenging yet rewarding position in a firm that values their contributions.

About the Law Firm:

The law firm is a dedicated immigration law practice focused on employment-based, business, family-based, and humanitarian immigration matters. The firm prides itself on providing exceptional client service while navigating the complexities of immigration law. The team is fast-paced and professional, seeking a detail-oriented and client-focused individual to join. Highly organized, strong communicators eager to contribute to meaningful work are encouraged to apply.