Law Firm
Plainfield, NJ
New Client Speciallist in Plainfield, NJ
Law Firm Non Legal Department
Min 2 yrs required
No
Job Title: New Client Specialist
Job Responsibilities:
The New Client Specialist plays a crucial role in the law firm's client acquisition and new client team by providing outstanding customer service support to potential clients and retaining leads for new and prospective clients. The responsibilities include:
- Answering phone calls, responding to prospective client inquiries, and taking detailed notes.
- Asking a series of questions to compile data and determine the next course of action.
- Receiving, evaluating, collecting data, and coordinating referral activities in collaboration with the department.
- Reviewing all alert calls for leads and creating leads on the case management system, Smart Advocate.
- Processing and uploading documents in the case management system.
- Organizing and scanning documents.
- Researching police reports in Legal Plex.
- Maintaining legal files and other relevant information in digital databases.
- Disputing denial claims.
- Making transportation arrangements for clients and managing car service accounts.
- Interacting with attorneys and paralegals to discuss client retainer and intake timely, communicating constructively to enhance resolutions.
- Receiving and sending email communication daily.
- Providing support to other administrative staff and performing other duties as assigned.
Education and Experience Information:
- A High School Diploma, GED, or equivalent is required.
- Data Management experience is preferred.
- At least 2 years of experience in a Personal Injury legal firm or the Medical Industry, such as a Medical Assistant, is required.
- Experience in Customer Service for at least 2 years is required.
- Legal New Client Intake experience is required for 2 years.
- Bilingual proficiency in English and Spanish is required.
Salary Information:
- Compensation ranges from $20 to $24 per hour.
Additional Information:
This full-time position requires working an 8-hour shift from Monday to Friday, 9 am to 6 pm, with weekend work (Saturday and Sunday) as needed. The role is based in Plainfield, New Jersey, and requires in-person attendance.
The position offers various benefits, including:
- 401(k) and 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical Requirements:
- The job involves prolonged periods of sitting at a desk and working on a computer.
- The candidate must be able to lift 15 pounds at times.
- Travel to the law firm’s offices may be required as needed.
Work Environment:
The law firm fosters a supportive work environment with several firm activities, including bonuses, birthday lunches, a December holiday party, a summer picnic, and access to season tickets for New Jersey Devils, Rutgers Football, Basketball, and Wrestling events.
Candidates interested in making a difference are encouraged to apply for the New Client Specialist role.
May 22, 2025
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