Job Title: Desktop Engineer II
Job Responsibilities:
The Desktop Engineer II position within the IT department is responsible for a variety of tasks aimed at ensuring the smooth operation and management of desktop systems within the law firm. Key responsibilities include:
- Handling, troubleshooting, and resolving call incidents escalated to the team.
- Providing end-user support and troubleshooting for issues related to document comparison, metadata removal, proofreading, and collaboration tools.
- Assisting with the testing and deployment of document lifecycle tools.
- Supporting Word plug-in software updates, version control, and integration into the Document Management System (DMS).
- Assisting in the design, installation, and management of desktop management systems.
- Staying current on desktop-related security issues, trends, and best practices, including security bulletins and current events.
- Testing, reviewing, and deploying desktop security patches, virus definitions, and other security updates.
- Engaging in research and vendor relations for the initial engagement, testing, and assessment of applications; working with vendors to resolve application or platform problems.
- Testing and distributing new or upgraded applications and operating systems.
- Configuring and testing workstations, laptops, and necessary peripherals.
- Supporting and training department staff.
- Developing and documenting best practices, processes, and procedures related to all aspects of the desktop environment, software distribution, and desktop management.
- Collaborating with other teams to support projects and initiatives.
- Performing other work-related duties as assigned.
Education and Experience Information:
- A Bachelor’s degree is required.
- 5-7 years of experience in the desktop field is necessary.
- Strong working knowledge of document lifecycle tools is essential.
- Proficiency with software and image distribution tools such as Microsoft SCCM/Intune and Altiris management platforms is required.
- Strong working knowledge of enterprise-class security protection platforms is expected.
- Understanding of scripting and other automation methods is necessary.
- Proficiency in Microsoft Windows as a Service operating systems is required.
- Understanding the desktop’s role in an enterprise networked environment is essential.
- Strong verbal and interpersonal skills are required.
- Strong analytical and problem-solving skills are necessary.
- Excellent customer service skills are essential.
- Strong leadership skills are required.
Essential Capabilities:
- Ability to maintain strict confidentiality of the firm's internal and personnel affairs.
- Capability to influence at all levels of the organization.
- Must be a self-starter who understands the details within a larger context.
- Ability to work effectively in a culturally and educationally diverse environment.
- Ability to work in a teamwork/collaborative style and environment.
- Must be creative and flexible to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
- Must be a team-oriented person who can share information, goals, opportunities, successes, and failures with the appropriate parties.
- Ability to organize, plan, and carry out multiple related activities.
- Must pay attention to details and have the ability to follow up and follow through.
- Ability to work effectively in a multi-office environment.
Salary Information:
The law firm offers a comprehensive Total Rewards package to its business support team members, which includes health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture. The anticipated pay range for this role is based on geographic location:
- Boston, Chicago, Washington, .: $81,000 - $123,550
- New York: $84,900 - $129,450
- San Francisco: $88,700 - $135,300
Additionally, this role is eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
Working Conditions:
This position requires a hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management. The work environment is a normal office setting, and the incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. The description provided outlines the general content and requirements for job performance and is not exhaustive regarding essential functions, responsibilities, or requirements.
