Legal Staff Information Technology in Boston, MA

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Law Firm

Boston, MA

Legal Staff Information Technology in Boston, MA

Legal Staff

2-4 yrs required

No

Job Title: Analyst I Service Desk

Job Responsibilities:
- Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
- Participate in a rotating after-hours and weekend on-call schedule shared across the team.
- Provide in-person support and maintain technology operations at their designated home office while also assisting remote users across the law firm's 29 locations.
- Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
- Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
- Collaborate with other functional IT departments on projects and operational needs.
- Coordinate setup of tele,000. Starting salary will be determined based on location, qualifications, and experience.

Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- 401(k) Plan
- Paid Days Off/Vacation
- Firm Paid Holidays

Legal Notice:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Jun 27, 2025
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