Law Firm
Boston, MA
Legal Staff Information Technology in Boston, MA
Legal Staff
Min 3 yrs required
No
Job Title: DMS Administrator
Job Responsibilities:
The DMS Administrator is tasked with supporting the law firm's iManage Cloud applications suite, including Work (Document Management System/DMS), Security Policy Manager (SPM), Threat Manager, Tracker, Records Manager (iRM), and Closing Folders. Key responsibilities include:
- Performing day-to-day administrative, security, design, engineering, and escalated support functions for the iManage Work document management system and associated applications.
- Taking ownership of escalated support issues and ensuring their resolution.
- Collaborating with IT Operations teams to deliver optimal client service for iManage and other Database Systems team applications.
- Planning and implementing updates and upgrades to iManage administration applications and related utilities on on-premises servers.
- Maintaining and enhancing automated and ad hoc integrations with iManage applications, including metadata and user synchronizations, workspace generation, and custom data extracts for analysis and reporting.
- Identifying opportunities for process improvement and developing appropriate solutions.
- Developing and maintaining deep technical knowledge of the iManage product suite.
- Staying current with iManage communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, and communicating important information to internal stakeholders.
- Optimizing administration of Security Policy Manager and collaborating with Client Intake and Information Governance teams to deploy advanced SPM features.
- Optimizing administration of Threat Manager and working with Information Governance, Information Security, and User Experience teams to improve monitoring and reporting.
- Assisting the Database Systems team with other tasks as needed.
- Assuming additional responsibilities as requested.
This role requires 60% in-office presence, with remote work permissible 40% of the time.
Education and Experience Information:
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- A minimum of 3 years of iManage Work administration and 2nd level support experience is required.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical personnel.
- Understanding of the business of law firms, including risk management issues.
- Ability to work independently and collaboratively in a team-oriented environment, managing multiple projects, shifting priorities, and deadline pressures.
- Willingness to share skills and experience with other team members and within the IT Department.
- Extensive application troubleshooting experience in an enterprise environment.
- Proficiency in using iManage REST API, Python, PowerShell, or other development tools and scripting languages.
- Proficient knowledge of relational databases and TSQL scripting.
- Experience with iManage Security Policy Manager and Threat Manager.
- Experience administering or supporting iManage Records Manager is desirable.
- Experience supporting iManage Closing Folders and/or iManage Tracker is a plus.
- Experience with Flexible Folders administration is a plus.
- Strong planning, project management, and organizational skills.
- Strong sense of urgency and a creative, proactive approach to problem-solving.
- Ability to facilitate teamwork and identify opportunities for developing new processes/infrastructure.
- Demonstrated ability to grasp and implement new concepts quickly.
- Strong analytical abilities, resourcefulness, and attention to detail.
- Outstanding sense of customer service and a deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
- Must display the highest level of diplomacy, tact, and discretion, with comfort in handling and maintaining confidential information.
- Excellent computer skills, including proficiency in Microsoft Word, Outlook, Excel, and PowerPoint. The ability to quickly master new applications and software is critical.
Salary Information:
The salary range for this position in Washington . and New York is $110,000 to $130,000. This position is bonus eligible. The law firm offers a comprehensive benefits package.
This job description provides a general overview of the responsibilities required for this job and is not intended to be a complete list of responsibilities, duties, and skills that may be required.
Jun 20, 2025
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