H1: EDI Technician at Gurstel Law Firm, . in Arizona, California, and Minnesota
H2: Join a Fast-Paced Team and Make a Difference as an EDI Technician at Gurstel Law Firm, .
Salary Information: to hourly
JOB SUMMARY
- Responsible for daily inbound/outbound EDI tasks related to Client EDI
- Review documents and work closely with the Technology Team
- Import data into data management systems
- Provide timely customer service and resolutions
DUTIES AND RESPONSIBILITIES
- Generate and upload EDI updates as receiver and sender
- Import new claims, maintenance files, and media
- Review and acknowledge new claims
- Export claims and import scrub vendor results
- Communicate with attorneys for final review
- Set up and enter manual claims
- Scan documents and verify scans reached system
- Import information
- Review requests and make updates to claims
- Work with coordinators and clients to resolve problems
- Set up new forwarders/clients
- Respond to customer issues via phone, email, and computer chat
- Document customer interactions
- Escalate issues to the next tier as needed
- Coordinate work activities with management
- Provide daily and weekly status updates
- Maintain quality of service and adhere to industry data security and retention practices
- Communicate IT events and issues with appropriate staff
- Obtain a general overview of all other departments within the Firm and effectively communicate and collaborate with them
- Other duties as assigned
QUALIFICATIONS AND SKILLS
- Data entry experience
- Proficiency with Microsoft products
- Advanced skills in Excel
- Familiarity with ETL processes
- Team-oriented and driven to help and mentor others
- Excellent oral communication skills
- Detail-oriented and organized
- Ability to diagnose and resolve basic computer technical issues
- Sharp assessment skills and ability to prioritize tasks
- Self-organize and experience driving cross-functional efforts with external teams
ASSETS
- Previous experience in a law firm
- Experience with legal claims platforms, particularly Vertican Collection-Master (CLS)
COMPETENCIES
- Strong customer service skills
- Commitment to quality work
- Sense of urgency to meet deadlines
- Effective communication skills
- Reliability and dependability
COMPENSATION AND BENEFITS
- Medical, dental, vision, STD, LTD, life, 401k, and profit sharing
- Paid time off and holidays
OTHER DUTIES
- This job description may change at any time with or without notice.
ABOUT GURSTEL LAW FIRM, .
- Multi-state litigation law firm representing creditors in all aspects of the legal collection process
- Headquarters in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin, and Wyoming
- Focus on developing attorneys' litigation skills, strategies, and industry knowledge
CULTURE
- Core values of Doing Right, Achieving Results, and Maintaining Integrity
- Champion diversity and operate at a fast pace
- Success is celebrated and driven individuals are valued
- Fun and rewarding work environment
EQUAL OPPORTUNITY EMPLOYER
- Gurstel Law Firm, . is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
CALIFORNIA RESIDENTS
- If you are based in California, please refer to the information for California residents linked in the job description.
