Job Title: Enterprise Applications Engineer at Hanson Bridgett Law Firm
Experience: 5+ years progressive experience in application support or similar role
Salary: $135, to $165, per year
Location: California (remote and in-office)
Department: IT Systems and Engineering
H1: Join Our Dynamic IT Team as an Enterprise Applications Engineer
H2: Work Remotely and In-Office with Hanson Bridgett Law Firm
Hanson Bridgett Law Firm is seeking an Enterprise Applications Engineer to join our dynamic IT team. We welcome candidates with a range of experience levels and will consider those with advanced expertise for a more senior role. As an Enterprise Applications Engineer, you will play a key part in the implementation, support, and maintenance of enterprise systems and applications, ensuring efficiency, reliability, and security.
Responsibilities:
- Provide support for the firm's line-of-business applications as well as Citrix, SQL, and SCCM.
- Partner with team members and vendors to resolve issues efficiently while communicating resolutions clearly and professionally.
- Administer the lifecycle of applications, including packaging, updates, deployment, and retirement, keeping alignment with best practices.
- Maintain, update, and optimize images for all workstations and servers to ensure standards and reliability.
- Participate in monthly security patching and updates, ensuring all endpoints are compliant, up to date, and secure.
- Proactively monitor systems and applications to identify and address issues before they impact users, ensuring optimal performance and availability.
- Act as an escalation point for application-related issues and helpdesk escalations, providing prompt resolutions, root cause analysis, and recommendations.
- Create and maintain detailed technical documentation, ensuring compliance with departmental policies, procedures, and change management protocols.
- Provide after-hours support during maintenance windows, projects, or emergencies as needed.
Qualifications:
- 5+ years of progressive experience in an application support or similar role, preferably within a law firm or professional services environment.
- Bachelor's degree in a relevant field or equivalent experience.
- Strong knowledge of Microsoft Endpoint Configuration Manager (MECM) for OS deployment, application management, and patch distribution.
- Proficiency in administering Citrix, Azure, Active Directory, and Group Policy.
- Knowledge of PowerShell or other scripting languages for task automation.
- Familiarity in administering firm applications such as iManage Work, Microsoft 365 suite, CAM, Litera Desktop Suite, Intune MDM, Zoom.
- Experience with SQL Server, including query writing and database management.
- Knowledge of ITIL practices and industry best standards.
- Exceptional problem-solving skills with a focus on delivering client-driven solutions.
- Effective communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to balance attention to detail with managing competing priorities in a fast-paced environment.
- Flexible and adaptable, with the ability to provide support during after-hours when needed.
Salary:
Hanson Bridgett offers a competitive salary and benefits package. The annual salary for this California-based role is anticipated to be in the area of $135, to $165,, and represents the firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual compensation is negotiable and will depend upon a number of factors, including but not limited to, the candidate's years of experience, qualifications, and skill set.
As the Enterprise Applications Engineer at Hanson Bridgett Law Firm, you will be responsible for supporting the firm's line-of-business applications as well as Citrix, SQL, and SCCM. You will partner with team members and vendors to efficiently resolve issues and communicate resolutions professionally. Your strong knowledge of Microsoft Endpoint Configuration Manager and proficiency in administering Citrix, Azure, Active Directory, and Group Policy will be essential in administering the lifecycle of applications and maintaining optimal performance and reliability.
In addition to technical skills, we are looking for a candidate with exceptional problem-solving abilities and effective communication skills. You should be able to balance attention to detail with managing competing priorities in a fast-paced environment. This role offers the flexibility to work remotely on days when in-office attendance is not required, making it a great fit for those seeking a work-life balance. However, regular in-office presence is required two days per week, plus an additional 2-3 days per month.
We are seeking someone with at least 5 years of progressive experience in an application support or similar role, preferably within a law firm or professional services environment. However, candidates with additional experience and advanced expertise may be considered for a senior-level position. A bachelor's degree in a relevant field or equivalent experience is required, along with knowledge of PowerShell or other scripting languages for task automation. Familiarity with ITIL practices and industry standards is also preferred.
In return, we offer a competitive salary and benefits package, with an anticipated annual salary of $135, to $165, for this California-based role. Actual compensation will depend on a variety of factors, including your years of experience and skill set. We also provide opportunities for professional development and a supportive work environment where your contributions will be valued and recognized.
Join our dynamic IT team at Hanson Bridgett Law Firm and make a difference in the way enterprise systems and applications are managed and maintained. Apply now and take the next step in your career as an Enterprise Applications Engineer.
