Case Operations Manager
Job Title: Case Operations Manager, Complex Litigation
Job Responsibilities:
The Case Operations Manager is a pivotal role within the Complex Litigation practice, responsible for overseeing all case operations from initiation to settlement. The manager serves as a mini-Chief Operating Officer for cases, collaborating directly with leadership to ensure the effective and efficient progression of client cases. Key responsibilities include:
- Overseeing all case operations, which involves developing, implementing, and promoting the adoption of tools and processes necessary for case teams to efficiently manage client cases.
- Collaborating with legal leadership to manage the timeline, pace, and scope of case work against established deadlines.
- Owning inventory reporting to provide transparency into the status of case work, evaluating performance, and identifying opportunities for operational improvement.
- Partnering with product, legal, marketing, business operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to challenges faced by case teams.
- Developing communication programs aimed at delivering a world-class client experience, including designing tailored outreach plans and organizing group events both in person and online.
- Monitoring the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Overseeing staffing needs, as well as the training and onboarding of new case team members.
Education and Experience Information:
Candidates for the Case Operations Manager position should possess the following qualifications:
- A minimum of 3 years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills, with experience in delivering data-driven recommendations.
- Comfort in working autonomously in fast-paced environments across multiple high-priority projects.
Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Experience in a startup or high-growth company environment, indicating an inclination to get things done.
Salary Information:
The text does not provide specific salary information for the Case Operations Manager position.
Benefits:
The law firm offers an excellent benefits package for full-time employees, which includes medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement:
The law firm is committed to providing equal employment opportunities to all employees and applicants for employment. The firm prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
The employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment authorization in the . If E-Verify cannot confirm authorization, the employer provides written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before taking any action, including termination of employment.
Privacy Policy:
The privacy policy link for the law firm is provided in the original text.
