Job Title
Intern - Desktop & Collaboration Technology (Summer 2025)
Job Responsibilities
The Desktop & Collaboration Technology Intern will support the End User Computing Support group within the Information Technology department at a law firm. The intern will primarily focus on audiovisual technologies and provide onsite technical assistance to a diverse user base. Key responsibilities include:
Audiovisual & Collaboration Tasks:
- Assist with connecting audiovisual setups to ensure high-quality delivery of collaborative technologies such as Zoom, MS Teams, and WebEx.
- Support multimedia, audiovisual, and videoconferencing event operations for business meetings for internal users and external clients, and assist end users with setup for conferences, ensuring that all equipment is operable.
- Provide excellent customer service, including communicating with end-users by phone, in person, and by email.
- Perform daily inspections of conference and board meeting rooms for quality assurance.
Desktop Tasks:
- Assist with resolving hardware-related issues such as replacing desktops, monitors, phones, and peripherals.
- Move and set up computer equipment, phones, printers, and mobile devices.
- Assist with setting up computers in conference rooms for war room, trial prep, and deal closing setups.
- Assist with keeping inventory of all onsite, short-term, and long-term firm-issued equipment, including work-from-home setups.
- Assist with shipping IT equipment as needed.
- Assist with monitoring the ZenDesk ticketing queue.
- Assist with ongoing IT projects and initiatives as they arise.
- Perform other tasks as assigned.
Education and Experience Information
- Must be in the process of pursuing a degree in computer science, computer information systems, or a related discipline.
- Familiarity with audiovisual and IT functions is required.
- Experience with video conferencing platforms (software-based MS Teams, Zoom, WebEx, GoToMeeting, etc.) is necessary.
- Proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint) is required.
- Basic knowledge of video editing and graphics, encoding software, HTML, XML, and web publishing technologies, and streaming is a plus.
- Excellent verbal communication skills are required.
- Excellent customer relationship skills are required.
- Ability to have strong organizational and time management skills while maintaining strong attention to detail.
- Excellent written and verbal communication skills and the ability to build interpersonal relationships.
- Previous office experience is a plus.
Salary Information
The pay range for this position is USD - USD per hour. This position is a part-time hourly role, and benefits eligibility will be more limited. Candidates are encouraged to direct questions about benefits to the hiring manager for clarification as needed.
Additional Information
- Employment Status: Non-Exempt, In-Person.
- ADA Requirements: Ability to sit at a desk most of the working day and walk short distances, manual dexterity, speed and accuracy in handling office equipment, ability to work efficiently and accurately in an atmosphere of frequent interruption, ability to work in close proximity to other individuals, ability to carry light to moderate objects a short distance, and the ability to lift, carry and move objects in excess of 25 lbs.
- EEO Statement: The law firm is an Equal Opportunity employer, committed to providing reasonable accommodations for candidates with disabilities in the recruiting process.
- The firm uses an automated employment decision tool to assist in identifying qualified candidates based on skills and prior experience. The tool has been subject to a bias audit.
- California Applicants: The firm will consider qualified applicants with arrest and conviction records, pursuant to relevant fair chance hiring ordinances.
