Job Title: Child Support Officer II
Job Responsibilities:
- Conduct detailed investigations to locate absent parents and verify employment and assets.
- Assist in establishing paternity for children born out-of-wedlock and obtain court orders for financial and health care support.
- Enforce child support orders and initiate case closures.
- Prepare documents related to legal and administrative actions to establish or enforce child support.
- Negotiate lump sum payments and out-of-court settlements with noncustodial parents.
- Monitor child support cases and refer delinquent cases for enforcement actions.
- Document all case actions using agency tools like the Texas Child Support Enforcement System (TXCSES).
- Review and maintain child support virtual files for accuracy.
- Attend court to assist legal staff as needed.
- Research case information using computer systems including TXCSES.
- Maintain current knowledge of child support policies, Texas Family Law, federal regulations, and other states' IV-D regulations.
- Explain Child Support Program policies and respond to customer inquiries and complaints.
- Assess the validity of complaints against the IV-D program.
- Serve as Notary Public and perform related work as assigned.
- Maintain relevant knowledge necessary for performing essential job functions.
- Attend work regularly and ensure the security and confidentiality of sensitive information.
- Comply with all agency policies and procedures, including ethics and integrity.
Education and Experience Information:
- Required: Graduation from high school or equivalent.
- Preferred: Bachelor's degree from an accredited college or university.
- Experience in fields such as Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist may substitute for education on a year-for-year basis.
- Skills in interviewing, negotiating, using personal computers, basic mathematical computations, handling multiple tasks, effective communication, and exercising sound judgment.
- Ability to work cooperatively in a professional office environment, provide excellent customer service, and meet physical requirements such as lifting 30 lbs. and traveling up to 5%.
- Typing ability of 35 words per minute required.
- Preferred language proficiency in Spanish.
Salary Information:
- Monthly salary: $3,
- Overtime status: Non-exempt
Additional Information:
- The position is full-time, with a regular schedule of 40 hours per week.
- The job is part of the Protective Service category within the Office of the Attorney General's Child Support Division.
- The organization offers excellent benefits and opportunities for professional development.
- Applicants must submit electronic applications through CAPPS Recruit and complete a State of Texas application.
- The position may require a criminal background check in accordance with Texas Government Code.
- The Office of the Attorney General is an Equal Opportunity Employer.
