Job Title: AR Supervisor
Job Responsibilities:
- Supervise a team of AR Specialists and manage their day-to-day workflow.
- Analyze, develop, and track key performance indicators to ensure team accountability.
- Act as a liaison between the AR Specialists and other internal teams or departments, such as billing/eBilling, rates, conflicts, and billing attorneys.
- Participate in the recruitment process, including interviewing and training new hires.
- Responsible for daily collection workflows based on assigned billing attorneys or clients.
- Assist with recruiting, interviewing, onboarding, and training of new candidates or staff.
- Provide constructive and timely annual performance evaluations.
- Process write-offs pertaining to accounts receivable and document the detailed reasoning behind such write-offs.
- Escalate issues with clients, payors, or billing attorneys to firm management to minimize financial risks.
- Prepare collection procedures as defined and trained; monitor and pursue outstanding accounts receivable balances.
- Thoroughly document and record actions taken on collection efforts and new updates received on an ad hoc basis.
- Create appropriate follow-ups and establish payment arrangements or settlements of aged accounts receivable according to the firm's policy.
- Perform other duties as assigned.
Education and Experience Information:
- An Associate's Degree in a related field is required, with a Bachelor's degree in a related field considered a plus.
- At least five years of collections experience in the legal industry is required.
- At least two years of experience within a supervisory role is considered a plus.
- Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws, and Legal Process is required.
- Proficiency in data analysis, strong negotiation, and relationship management skills are essential.
Salary Information:
- Minimum Salary: USD $85, per year.
- Maximum Salary: USD $105, per year.
The law firm offers competitive compensation and a range of benefits including medical, dental, vision, life insurance, 401k with employer contribution, as well as sick and vacation time. There are also excellent opportunities for growth and advancement while working with a collaborative team. The law firm is not accepting search firm submissions for this position.
