Case Manager Lead in Medford, MA

Law Firm

Medford, MA

Case Manager Lead in Medford, MA

Law Firm Non Legal Department

3-5 yrs required

No

Job Title: Case Manager Lead

Job Responsibilities:

- Team Management:
- Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
- Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
- Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.

- Case Management:
- Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
- Implement efficient case management strategies to streamline processes and maximize productivity.
- Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.

- Communication and Collaboration:
- Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
- Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.

- Quality Assurance:
- Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
- Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.

- Strategic Planning:
- Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
- Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.

Education and Experience Information:

- Bachelor’s degree (preferred)
- Prior experience as a Personal Injury Case Manager.
- 3-5 years in a leadership or supervisory role, preferred.
- At least 2 years of working in a legal position or insurance adjuster experience preferred.
- Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
- Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
- Excellent negotiating skills.
- Strong writing and communication skills along with attention to detail.
- Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

Salary Information:

The text does not provide specific salary information for the Case Manager Lead position.

The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters. Performs other related duties as assigned to meet the needs of the business.