Legal Staff Information Technology in Boston, MA

Law Firm

Boston, MA

Legal Staff Information Technology in Boston, MA

Legal Staff

Min 5 yrs required

No

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.


Job Title: IT Site Support Specialist
Salary: $63,700 - $92,350
Experience: Bachelor's degree or 5 years equivalent work experience

H1: IT Site Support Specialist Position at Ropes & Gray
H2: Responsibilities and Qualifications

- Ropes & Gray, a top global law firm, is seeking an IT Site Support Specialist to provide internal customer service, technical support, and problem resolution for their Boston office site.
- The firm has been consistently recognized for its leading practices in various areas, making it a desirable place to work.
- This role reports to the Desktop Services Supervisor and is responsible for coordinating technology support and ancillary IT and telecom functions.
- The ideal candidate should have a bachelor's degree in computer science or equivalent work experience, experience in configuring and supporting hardware and software, and knowledge of video-conferencing and telecom support.
- The anticipated pay range for this role is $63,700 - $92,350, with the potential for a discretionary bonus based on performance.

Responsibilities:

- Resolve normal and unusual information system problems or escalate as needed.
- Provide technical support and problem resolution for the assigned office site.
- Evaluate equipment requirements and install PC's and related hardware.
- Interface with vendors and IT teams for resolution of technical issues.
- Develop a knowledge of the firm's computing environment and quality management processes.
- Utilize effective communication and collaboration skills to provide excellent service to internal customers.
- Prioritize multiple objectives and provide solutions for problem-solving.
- Maintain accuracy in processing information and documenting trouble tickets.
- Be adaptable to change and proactively seek out work and complete project goals.
- Maintain strict confidentiality of the firm's internal and personnel affairs.
- Offer and accept constructive feedback from others.

Qualifications:

- Bachelor's degree in computer science or 5 years equivalent work experience.
- Knowledge of hardware and software configuration and support.
- Experience with desktop operating systems and office applications, specifically Windows 10 and Office 2016/365.
- Broad application support experience in a legal environment.
- Knowledge of video-conferencing and telecom support.
- Experience with iOS and Android devices in an enterprise managed environment.
- Working knowledge of diagnostic utilities and asset tracking processes.
- Some travel may be required.

Compensation and Total Rewards Package:

- Ropes & Gray offers a comprehensive Total Rewards package to its business support team members.
- The firm also provides health and well-being benefits, personal and professional development opportunities, and a supportive and collegial culture.
- The anticipated pay range for this role is $63,700 - $92,350, with the potential for a discretionary bonus based on performance.
- The actual offered rate will be determined based on qualifications, experience, and other non-discriminatory factors.

Working Conditions:

- This position requires on-site presence as an essential function of the role.
- Consistent and predictable on-site presence is necessary for business continuity, professional development, and effective collaboration.
- Lifting and transporting of moderately heavy objects may be required.

Disclaimer: This job description is not exhaustive and may be subject to change based on the needs of the firm. It is intended to describe the general content and requirements for the performance of this role, but may not include all essential functions, responsibilities, or requirements. Ropes & Gray is an equal opportunity employer.