Legal Staff Paralegal in Fort Worth, TX

Government

Fort Worth, TX

Legal Staff Paralegal in Fort Worth, TX

Legal Staff

Min 1 yrs required

No

Job Title: Early Assistance Advocate for Injured Employees (Ombudsman I) - Statewide

Job Responsibilities:
An Early Assistance Advocate (Ombudsman I) works collaboratively with senior Ombudsmen to support, advocate, and educate injured employees in Texas. The role involves employing early intervention strategies to assist injured employees before hearings. Key responsibilities include:

- Assisting injured employees on a one-on-one basis.
- Answering inquiries from injured employees regarding their claims.
- Reviewing claims for medical and income benefits.
- Analyzing case backgrounds and gathering pertinent information, including medical records and letters from doctors.
- Preparing and responding to requests for Designated Doctor examinations.
- Evaluating and implementing strategies for early claim resolution.
- Reporting and referring complaints as necessary.
- Tracking and providing information and updates on claim status.
- Educating injured employees about the workers’ compensation dispute process and relevant laws/rules.
- Advocating for the expedient resolution of claims by assembling necessary evidence for insurance carrier determinations or benefit proceedings.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Assisting with referrals to social services in conjunction with other state agencies.
- Providing assistance in filing claims and obtaining supporting claim documentation from doctors.
- Routinely contacting injured employees to provide status updates and discuss upcoming events.
- Documenting customer contact in the computer system.
- Answering general customer service questions.
- Performing other duties as assigned.

Education and Experience Information:
- Graduation from an accredited four-year college or university.
- One year of experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant), or workers’ compensation. Education and relevant experience may be substituted for one another on a year-for-year basis.

This position requires knowledge of:
- Microsoft Word, Excel, and Outlook.

The position requires demonstrated skill in:
- Assisting the public.
- Conflict resolution.
- Handling and solving problems.
- Report writing and records maintenance principles and practices.
- Interpreting and explaining laws and regulations.
- Data entry and retrieval.
- Customer service.
- Use of correct grammar, punctuation, and spelling.

The position requires the demonstrated ability to:
- Manage multiple, competing priorities.
- Establish and maintain effective working relationships with a variety of individuals and groups including injured employees and fellow staff members.
- Communicate effectively both verbally and in writing with all levels of employees and the public.

Salary Information:
- Salary (Pay Basis): $3, Monthly.

Additional Information:
- The position is full-time with a standard workweek of 40 hours.
- Travel is required for 25% of the time.
- The position is exempt from overtime.
- The job status is internal/external, open to both OIEC employees and the general public.
- Criminal background checks will be conducted on all final candidates, and applicants with relevant criminal offenses may be disqualified.
- Equal employment opportunity is provided, and the organization does not discriminate based on race, color, national origin, gender, religion, age, or disability.
- Employment preferences are given to former foster youth and individuals with military service, provided proper documentation is submitted.
- Regular attendance is an essential function of every job at the organization.

For further details on the application process, applicants are encouraged to visit the organization's job page and complete the necessary supplemental questions through the CAPPS Career Center.