Legal Staff Other in Albuquerque, NM

Law Firm

Albuquerque, NM

Legal Staff Other in Albuquerque, NM

Legal Staff

No

Job Title: Operations Specialist

Job Responsibilities:

The Operations Specialist II intake position at the law firm is responsible for a range of duties primarily focused on foreclosure, eviction, national foreclosure, and other default-related referrals. Key responsibilities include:

- Processing and setting up client referrals.
- Preparing all foreclosure FDCPA Letters.
- Engaging in data entry and data interpretation.
- Retrieving, uploading, and reviewing mortgage documents.
- Understanding judicial and non-judicial foreclosure setup requirements.
- Reviewing payment history of loans from servicers.
- Ordering Title Searches and monitoring their receipt.
- Reviewing and preparing Demand/Breach letters.
- Communicating with clients via email and client systems.
- Assisting with other duties and special projects as needed.

Education and Experience Information:

- A Bachelor's Degree is required in any field.
- Knowledge of Default/Foreclosure/Title is preferred.
- Experience with BKFS, Tempo, and Equator is highly preferred.
- Proficiency with Excel and other Microsoft Office products is required.
- Ability to manage and prioritize a large caseload.
- Ability to type at least 60 words per minute.

General Competency Factors:

- Proficiency in software tools, including Word, Excel, Outlook, and the Internet.
- Strong written and verbal communication skills.
- Excellent customer service to both internal and external customers.
- Ability to identify and solve issues in a timely manner.
- Team player willing to assist others in the department whenever necessary.
- Extremely organized and capable of multi-tasking.
- Conscientious with respect to work completion, deadlines, time management, and attendance.
- Initiative in the face of obstacles and the ability to identify what needs to be done and take action.
- Commitment to the law firm's vision, mission, and core values.
- Analytical and detail-oriented while working at a fast pace and capable of multi-tasking.
- Develops professional relationships and builds rapport with others.
- Overall good work ethic and willingness to adapt to change.

Salary Information:

The position is categorized under an hourly pay type. Specific salary figures are not provided in the text.

Additional Information:

The law firm offers a comprehensive benefits program, which includes:

- Company-paid life and disability insurance plans.
- Medical, dental, and vision plans with prescription coverage.
- 401K retirement savings plan.
- Flexible scheduling (within reason, depending on position).
- Generous PTO plan for all full-time employees.
- Full equipment station at no cost for remote employees, including dual monitors.
- Employee Assistance Plan offering free 24/7 counseling and consulting services to support emotional health and well-being.
- Wellness programs and employee discounts.
- Learning and development training opportunities for both personal and professional growth.

The law firm is fully committed to Equal Employment Opportunity and aims to attract, retain, develop, and promote the most qualified employees regardless of race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state, or local law. The firm is dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.