Job Title: Director, Client Development, Strategy Execution
Job Responsibilities:
The Director, Client Development, Strategy Execution will be instrumental in shaping and implementing the firmwide Client Development strategy, focusing on transformation and operational priorities. This role is responsible for overseeing large-scale change efforts aimed at driving long-term profitable growth, brand differentiation, and operational effectiveness. Key responsibilities include:
- Leading a portfolio of complex, firm-wide strategic initiatives aligned with firm priorities across demand generation, client conversion, client relationship management, and operational efficiency, from conception to completion. Projects may involve strategic account management, client targeting efforts, pursuits strategy, client feedback, and attorney business development capability building programs.
- Integrating leading practices and approaches into tool-kits/playbooks, collaborating with existing Client Development leaders and teams to ensure cross-pollination of leading practices.
- Synthesizing and presenting a cohesive and compelling narrative around the imperative, approach, successes, and lessons learned across the portfolio of initiatives.
- Establishing appropriate metrics and communication approaches for a wide range of stakeholders to demonstrate impact, drive adoption, and effective change management.
- Engaging and being aware of growth priorities, initiatives, and activities across different business units and groups to proactively identify client connections and deploy leading practices.
- Conceptualizing and optimizing current infrastructure related to program scope, including process mapping & optimization, tech enablement, policy updates, and overall change management.
- Serving as a trusted advisor and thought partner to the Chief Client Relationship Officer and other Client Development leaders to ensure alignment across priorities and initiatives.
- Integrating complex and diverse inputs from project teams and resolving conflicts to meet program goals.
- Partnering with leaders in Marketing, Client Development, Practice Management, Technology, and Knowledge Management to align client strategies with broader firm priorities and capabilities.
- Establishing KPIs and reporting frameworks to assess the impact of client development initiatives and inform ongoing strategic decisions.
Education and Experience Information:
- 12+ years of experience designing and deploying scaled client development programs, preferably within a professional services firm.
- Prior experience leading and managing a strategic initiatives team within a client development organization, ideally within a law firm or consulting firm environment.
- MBA or equivalent degree is a plus.
- Deep understanding of leading practices to identify, qualify, and progress client relationships and opportunities based on opportunity funnel from awareness to win.
- Demonstrated success in designing, implementing, and deploying scaled programs to build enduring client relationships and drive profitable growth in a professional services industry.
- Strong leadership presence and the ability to influence at all levels, including partners, senior attorneys, and firm leadership.
- Experience collaborating with senior stakeholders to prioritize use cases, optimize workflows, and implement changes with the data and technology team.
Salary Information:
The target salary range for this position varies by location and is commensurate with relevant experience: $200, - $270,. This position is not eligible for overtime.
Benefits and More:
The law firm offers a rewarding compensation package and comprehensive benefits, including:
- Flexible work arrangements and hybrid work schedule
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
Legal Considerations:
Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. The law firm is an equal opportunity employer, considering applicants for employment without unlawful discrimination on various legally protected grounds. Reasonable accommodations for the job application or interview process are available upon request.
