Job Title: Senior Manager, Application Support
Job Responsibilities:
The Senior Manager, Application Support at the law firm is a key position within the Information Technology Department. This role involves leading teams to optimize and integrate the firm's on-premises applications and cloud services. The position requires exceptional people and vendor management skills, a deep understanding of the legal application landscape, and strong collaboration and communication abilities. The Senior Manager will report to the Director of Enterprise Application and collaborate closely with Global Information Technology Teams, building strong relationships with direct reports, peer managers, directors, and external vendors.
The essential duties include:
- Strategic Planning: Collaborating with the Enterprise Applications leadership team and IT architects to define the vision, strategy, and roadmap for the firm’s Application Platforms. Managing scorecards for the department's managed applications and systems, creating data-driven strategies to enhance operations, and developing the firm's infrastructure/solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Leading Collaboration and Cross-Functional Platform Design: Participating in and managing requirements gathering processes, designing and implementing solutions that can be operationalized at scale, and acting as a catalyst for change and adoption by collaborating with various teams to enhance and improve changes to solutions and support processes.
- Firm Applications and Integrations Ownership: Acting as the technical owner of solutions, advocating for system stability, reliability, and scalability, developing Key Performance Indicators (KPIs), and managing vendor relationships. Overseeing platform design to create a unified ecosystem and user experience, and facilitating the enforcement of application and security policies.
- Management and Leadership: Exemplifying the principles of the Enterprise Applications Team, participating in the change control process, defining team roles and responsibilities, recruiting, training, and mentoring a diverse team, serving as a direct supervisor, and participating in hiring processes, performance evaluations, and other employee lifecycle events.
Education and Experience Information:
- A . in Computer Science or equivalent education/experience is required.
- A minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- A minimum of 10 years of demonstrated application support and administration, code/workflow development and support, or related experience in an application architecture capacity.
- Experienced in managing relationships, projects, and outsourcing with vendors.
- Demonstrated knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory, or Active Directory.
- A minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies such as load balancing, clustering, SQL Always on, or cloud-based equivalences.
Salary Information:
The text does not provide specific salary information for the Senior Manager, Application Support position.
Benefits:
The law firm offers a comprehensive suite of benefits, which may include:
- Medical/Prescription Drug Coverage with a Health Savings Account feature
- Dental and Vision Insurance
- Wellness Program
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Pet Insurance
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Health Advocacy Services
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Paid Holidays (12)
- Addiction Resources
- Family Building Benefits
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- 529 Deductions
- Relocation
- Accident Insurance
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including Technology, Entertainment, and Travel Discount Programs
- Bereavement Leave
- All other benefits required by law
Equal Employment Opportunity:
The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence. Employment practices are not influenced by race, religion, creed, color, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. The firm provides an environment free of prohibited harassment and complies with federal and state disability laws, making reasonable accommodations for applicants and employees with disabilities.
