Legal Staff Accounting/Finance in Cleveland, OH

Law Firm

Cleveland, OH

Legal Staff Accounting/Finance in Cleveland, OH

Legal Staff

No

Experience
Preferred

Collections Experience


Law Firm Collector - Collections Specialist

Job Title: Law Firm Collector
Job Category: Collections
Requisition Number: COLLE001425

Job Summary:

The Law Firm Collector or Collections Specialist is responsible for reviewing and negotiating files for collections, making decisions on the best course of action and managing the collections process. This position requires strong negotiation skills, deductive reasoning and the ability to work in a fast-paced and dynamic environment.

Responsibilities:

- Review files for collection efforts and determine the best course of action to collect the debt
- Contact debtors, attorneys and third parties through outbound and inbound phone calls to negotiate payment terms and methods
- Utilize skiptracing techniques to locate assets and gather information
- Record and update detailed account information to aid in account resolution
- Adhere to FDCPA and state and federal laws and regulations
- Maintain established performance metrics
- Comply with policies and procedures as required

Qualifications:

- High School Diploma or equivalency required
- Collections experience preferred
- Fluent in English, proficiency in Spanish a plus
- Strong written and verbal communication skills
- Analytical and detail-oriented
- Ability to plan, organize, prioritize and multi-task
- Basic computer skills and ability to use standard office equipment
- Willingness to work one late shift per week and one Saturday per month

Work Environment:

This position is located in a clean, well-lit and fast-paced office environment.

Disclaimer:

The statements on this document are not intended to be an exhaustive list of all responsibilities, duties and skills required for the Law Firm Collector position. It is the responsibility of the employee to ensure all duties and responsibilities are performed accurately and timely.

Requirements:

- Must be able to work in a fast-paced and dynamic environment
- Strong negotiation skills and deductive reasoning
- Knowledge of FDCPA and state and federal laws and regulations
- Ability to work in a team environment and communicate effectively
- Basic math skills and computer proficiency

Education and Experience:

- High School Diploma or equivalency
- Collections experience preferred

Skills:

- Collections experience
- Strong written communication skills
- Detail-oriented

Behaviors:

- Loyal: Shows firm and constant support to a cause
- Detail-oriented: Capable of carrying out a given task with all details necessary to get the task done well