Job Title: Regional Technical Support (San Francisco- Hybrid)
Job Responsibilities:
- Provide on-site and remote user support and guidance to ensure a stable and performing end-user computing experience.
- Meet established ticket resolution Service Level Agreements (SLAs).
- Maintain a current inventory of all IT-related equipment for each office as designated by the IT Department.
- Support office openings, moves, and upgrades.
- Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in the development and implementation of processes and procedures.
- Install and set up computer hardware and peripherals.
- Travel required within the West Coast up to 30% of the time.
- Work in the office a minimum of 3 days per week, with the potential for more depending on workload.
Education and Experience Information:
- Minimum of 3+ years of related experience.
- Thorough knowledge of law firm applications, including Microsoft Office and NetDocuments.
- Demonstrated knowledge of fundamental office local area networking.
- Hardware and software troubleshooting experience.
- Experience with troubleshooting network printers, multifunction printers (MFPs), and copiers.
- Experience with mobile devices, specifically supporting the iOS platform; experience with mobile device management (MDM) platforms is a plus.
- Demonstrated experience in end-user support and basic training.
- Bachelor’s degree in information systems and information technology is preferred.
Salary Information:
- The salary for this position is - hourly and includes eligibility for performance-based bonuses.
- Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
- The law firm offers generous compensation and benefits packages.
About the Law Firm:
**Members Only** is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,800 attorneys in over 100 offices worldwide, **Members Only** serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, **Members Only** has been litigating, mediating, and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years.
**Members Only**’s unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues—building better solutions for clients’ toughest challenges. With deep experience and resources that are local, everywhere, **Members Only** is fully focused on its clients. With a diverse team of the brightest minds, **Members Only** fosters a culture that celebrates original thinking. And with powerful proprietary technology, **Members Only** disrupts the status quo—delivering bold, groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow.
Benefits:
- The law firm offers a generous benefits package to full-time and part-time employees working at least a 50% schedule.
- Benefits include comprehensive health, dental, and vision plans for you, your spouse/domestic partner, and children.
- Additionally, there is a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.
- For more information about benefits, visit the law firm's website.
Additional Information:
- No recruiters – principals only. The law firm is not accepting unsolicited resumes from search firms for this position. Search firms who submit candidates for this position are ineligible for any form of compensation, even if the candidate is successfully hired.
- **Members Only** Mendelson is proud to be an equal opportunity employer.
- This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties, and skills that may be required for this job.
