Law Firm
San Francisco, CA
Legal Staff Information Technology in San Francisco, CA
Legal Staff
5-7 yrs required
No
Job Title: Desktop Engineer II
Job Responsibilities:
The Desktop Engineer II position within the IT department at a global law firm is primarily responsible for the design, maintenance, troubleshooting, and management of desktop systems. Key responsibilities include:
- Handling, troubleshooting, and closing call incidents escalated to the team.
- Providing end-user support and troubleshooting for issues related to document comparison, metadata removal, proofreading, and collaboration tools.
- Assisting with testing and rolling out document lifecycle tools.
- Assisting with Word plug-in software updates, version control, and integration into the Document Management System (DMS).
- Designing, installing, and managing desktop management systems.
- Staying current on all desktop-related security issues, trends, and best practices, including relevant security bulletins and current events.
- Testing, reviewing, and deploying desktop security patches, virus definitions, and other security-related updates.
- Conducting research and maintaining vendor relations for initial engagement, testing, and assessment of applications.
- Working with vendors to resolve application or platform problems.
- Testing and distributing new or upgraded applications and operating systems.
- Configuring and testing workstations, laptops, and necessary peripherals.
- Supporting and training department staff.
- Developing and documenting best practices, processes, and procedures related to all aspects of the desktop environment, software distribution, and desktop management.
- Collaborating with other teams to support projects and initiatives.
- Performing other work-related duties as assigned.
Education and Experience Information:
The ideal candidate for the Desktop Engineer II position should have the following education, experience, and skills:
- A Bachelor’s degree.
- 5-7 years of experience in the desktop field.
- Strong working knowledge of document lifecycle tools.
- Proficiency in software and image distribution tools such as Microsoft SCCM/Intune and Altiris management platforms.
- Strong working knowledge of enterprise-class security protection platforms.
- Understanding of scripting and other automation methods.
- Proficiency in Microsoft Windows as a Service operating systems.
- Understanding of the desktop’s role in an enterprise networked environment.
- Strong verbal and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong customer service skills.
- Strong leadership skills.
Essential Capabilities:
- Ability to maintain strict confidentiality of the firm’s internal and personnel affairs.
- Ability to influence at all levels of the organization.
- Must be a self-starter who understands the details within a much larger context.
- Ability to work effectively in a culturally and educationally diverse environment.
- Ability to work in a teamwork/collaborative style and environment.
- Must be creative and flexible to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
- Must be a team-oriented person who can share information, goals, opportunities, successes, and failures with the appropriate parties.
- Ability to organize, plan, and carry out multiple related activities.
- Must pay attention to details and have the ability to follow up and follow through.
- Ability to work effectively in a multi-office environment.
Salary Information:
The law firm offers a comprehensive Total Rewards package to its business support team members, which includes health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture. The anticipated pay range for the Desktop Engineer II role is as follows:
- Boston, Chicago, Washington, .: $81,000 - $123,550
- New York: $84,900 - $129,450
- San Francisco: $88,700 - $135,300
This role is also eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
Working Conditions:
The Desktop Engineer II position requires a hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management. The position is set in a normal office environment, and the incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. The description provided is intended to outline the general content of and requirements for the performance of this job and should not be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
Jun 24, 2025
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