Job Title: Guest Services Representative
Job Responsibilities:
As a Guest Services Representative at the law firm, you will be responsible for creating a welcoming and professional experience for all visitors. Key responsibilities include:
- Greeting guests, clients, and colleagues with warmth and professionalism.
- Managing conference center reservations and ensuring rooms are impeccably prepared.
- Overseeing lobby and reception area operations to maintain a secure and welcoming environment.
- Coordinating visitor needs, including food and beverage service, technology support, and light administrative assistance.
- Assisting with local arrangements such as transportation and restaurant reservations.
- Collaborating closely with attorneys, staff, and building personnel to ensure smooth operations.
- Working shifts from Monday to Thursday, 3:00 . to 11:00 ., and Friday, 1:00 . to 9:00 .
Education and Experience Information:
- A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
- A polished, professional presence and excellent interpersonal skills are essential.
- Experience in hospitality, corporate concierge, or guest services is preferred, with a minimum of three years of experience.
- Comfort using Microsoft Office, especially Outlook, and managing scheduling systems is required.
- Strong written and verbal communication skills, organization, and a proactive mindset are necessary.
- The ability to multitask under pressure while maintaining grace and accuracy is important.
Compensation:
The base salary range for this position in New York City is $51,000 to $67,000. This range may vary based on geographic location and cost of living considerations. The law firm considers compensation as more than just a base salary, offering an exceptional range of flexible benefits, including comprehensive healthcare, paid time off, and retirement options. Additionally, personal support and tailored learning and development opportunities are provided to help employees realize their full potential both in life and at work.
