Legal Staff Other in Houston, TX

Law Firm

Houston, TX

Legal Staff Other in Houston, TX

Legal Staff

No

Job Title: Client Services Representative - Law Office

Job Responsibilities:
- Customer Service: The primary responsibility involves providing case updates to clients. This includes answering and making calls and transferring them to the appropriate departments when necessary to ensure client inquiries are addressed efficiently.
- Release of Funds: The role requires completing the necessary forms with case and payment information, such as in-house funds, previously released funds, insurance information, and status of multiple claims. The completed forms must be submitted to the head attorney for approval. Once approved, an email must be sent to accounting with the funds' status.
- Accounting Assistance: The Client Services Representative will assist with mailing out payments, ensuring that all financial transactions are processed in a timely and accurate manner.

Education and Experience Information:
- The candidate should possess strong organizational and multitasking skills, which are essential for managing various responsibilities effectively.
- Excellent communication and interpersonal abilities are crucial for building and maintaining relationships with clients and working collaboratively with team members.
- The ability to work independently and as part of a team is required to balance individual tasks and collaborate on group projects.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is necessary for handling documents and communications.
- Previous experience in customer service or a related field is preferred, providing a foundation for understanding client needs and expectations.

Salary Information:
- Employment Type: The position is a Contract to Salary role with a 3-month probationary period.
- Hourly Rate: The pay is up to per hour during the contract period.
- Expected Hours: The position requires working 40 hours per week.
- Benefits: The role offers various benefits including a 401(k) plan, dental insurance, health insurance, paid time off, and vision insurance.

Schedule:
- The work schedule consists of an 8-hour day shift, from Monday to Friday, requiring in-person attendance.